Facilities Coordinator

JLL; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave 18 weeks

Private health insurance discounts

Social club

Employee assistance program

Novated lease for EV cars

Volunteer leave

Career opportunities

Premium offices

Job summary

JLL is seeking a proactive Facilities Coordinator to manage a Telstra portfolio, coordinating day-to-day facilities activities and supporting clients and on-site teams. The role emphasizes service delivery, safety compliance, and strong stakeholder relationships.

You will work with the Property Services Centre and service providers to ensure timely operations, develop maintenance plans, and handle after-hours emergencies while maintaining high standards across multiple sites.

Qualifications

• Strong verbal and written communication skills and active listening capabilities.
• Highly organized with excellent time management abilities and capacity to handle multiple concurrent issues within tight operational deadlines.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and efficient data entry with attention to detail.
• Self-motivated, confident, and flexible team player who adapts to rapidly changing situations with minimal supervision.
• Experience in facilities management, property management, hospitality, or related field preferred, with knowledge of Workplace Management Systems (WMS) or Corrigo platforms.

Responsibilities

• Coordinate facilities management activities and manage work orders through Corrigo, ensuring timely completion and smooth operations.
• Partner with the Property Services Centre and service providers to resolve escalations efficiently, maintaining exceptional service standards and client satisfaction.
• Assist in developing Maintenance Plans, reviewing property inspection programs, and verifying invoicing against contracted rates to ensure optimal facility operations.
• Serve as the primary point of contact for Facilities Management, delivering outstanding customer service while ensuring strict compliance with health, safety, and risk management policies.
• Maintain property database systems and be available for after-hours emergency calls seven days a week, responding promptly to urgent situations.

Skills

Communication skills

Time management

Attention to detail

Team player

Tools

Corrigo

Microsoft Office Suite

Job description

Shaping the future of real estate for a better world
At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Coordinator at JLL, you'll play a vital role in managing facilities across a diverse portfolio of owned properties and leased premises for our Telstra account. This position sits at the heart of service delivery, where you'll coordinate day-to-day facilities management activities and support both client tenants and Facilities Managers in maintaining exceptional operational standards. You'll be the go-to contact for facilities management within your designated entities, ensuring that any site difficulties are resolved promptly with minimum disruption to business-as-usual activities. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll contribute directly to that mission by delivering excellent customer service, building effective stakeholder relationships, and maintaining the high standards our clients expect. This onsite position requires flexibility, strong organizational skills, and a commitment to ensuring everyone stays safe through compliance with all health, safety, and risk management policies. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with our Property Services Centre, service providers, and client stakeholders to deliver seamless facilities management solutions.

An overview of the role:

• Coordinate facilities management activities and manage work orders through Corrigo, ensuring timely completion and smooth operations across the Telstra portfolio
• Partner with the Property Services Centre and service providers to resolve escalations efficiently, maintaining exceptional service standards and client satisfaction
• Assist in developing Maintenance Plans, reviewing property inspection programs, and verifying invoicing against contracted rates to ensure optimal facility operations
• Serve as the primary point of contact for Facilities Management, delivering outstanding customer service while ensuring strict compliance with health, safety, and risk management policies
• Maintain property database systems and be available for after-hours emergency calls seven days a week, responding promptly to urgent situations

Sounds like you? This is what we are looking for:

• Strong verbal and written communication skills and active listening capabilities
• Highly organized with excellent time management abilities and capacity to handle multiple concurrent issues within tight operational deadlines
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and efficient keyboard and data entry skills with attention to detail
• Self-motivated, confident, and flexible team player who adapts well to rapidly changing situations and works effectively with minimal supervision
• Experience in facilities management, property management, hospitality, or related field preferred, along with knowledge of Workplace Management Systems (WMS) or Corrigo platforms

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.