Facilities Assistant

Iss Facility Services; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Newly refurbished office

High‑profile front‑of‑house role

Supportive team culture

CBD location with excellent transport

Job summary

ISS Facility Services in Sydney seeks a Senior Workplace Facilities Assistant to join the Workplace & Facilities team. This front‑of‑house role creates a warm, professional and seamless experience for employees, clients and visitors while supporting day‑to‑day coordination of our newly refurbished workplace.

Based at reception, you will be the face of ISS—ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture.

Qualifications

• 2–3 years minimum experience in a professional environment.
• Organised, methodical and able to manage competing priorities.
• Professionally presented with excellent communication skills.
• Customer-focused and confident interacting with clients and staff.
• Skilled in Microsoft Office and comfortable with IT systems.
• Experience in event coordination or workplace support.

Responsibilities

• Reception & Customer Service: Greet employees and visitors and manage calls.
• Workplace Experience & Presentation: Ensure meeting rooms, kitchens and areas are tidy and well presented.
• Office Operations: Support daily operations and escalate issues as needed.
• Meeting & Event Support: Set up rooms and coordinate training sessions and events.
• Team Support: Collaborate with coordinators and managers on daily tasks.
• Communication & Stakeholder Management: Maintain professional communications with all stakeholders.
• Safety & Compliance: Follow safety procedures and report hazards promptly.
• General Facilities Support: Assist with additional duties as directed.

Skills

Front-of-house

Customer service

Communication

Organisational skills

Event coordination

Tools

Microsoft Office

Job description

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front‑of‑house role is responsible for creating a warm, professional and seamless experience for employees, clients and visitors while supporting the day‑to‑day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS—ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture.

About the Role

As the Senior Workplace Facilities Assistant, you will deliver a blend of reception, workplace coordination, event support, meeting room management and general facilities assistance. You will work closely with the Workplace/Facilities Coordinator, Key Account Manager and broader ISS team to ensure the Sydney office operates smoothly and presents at its best every day.

This role requires someone who is organised, proactive, tech‑savvy and confident managing multiple priorities at once—often across several floors.

Key Responsibilities

• Reception & Customer Service Provide a welcoming front‑of‑house experience, greet employees and visitors, manage incoming calls and respond to workplace enquiries.

• Workplace Experience & Presentation Conduct regular checks of meeting rooms, kitchens and common areas to ensure they are clean, tidy, functional and well presented. Encourage staff engagement in workplace activities.

• Office Operations Support daily workplace operations, resolve issues and escalates where required.

• Meeting & Event Support Assist with room setup, furniture configuration, basic technology, visitor requirements and coordination of training sessions, town halls and client events.

• Team Support Work collaboratively with the Workplace/Facilities Coordinator and Manager, taking ownership of assigned tasks and helping prioritise daily activities.

• Communication & Stakeholder Management Maintain professional communication with employees, clients, contractors and internal teams.

• Safety & Compliance Follow workplace safety and security procedures, reporting hazards and incidents promptly.

• General Facilities Support Assist with additional workplace duties as directed by the manager.

About You

You will thrive in this role if you are:

• Experienced in a professional environment (2–3 years minimum).

• Organised, methodical and able to manage competing priorities.

• Professionally presented with excellent communication skills.

• Customer‑focused and confident interacting with clients and staff.

• Skilled in Microsoft Office and comfortable with general IT systems.

• Experienced in event coordination or workplace support.

• Able to think on your feet and maintain calm in a fast‑paced environment.

• Someone who enjoys being part of workplace culture and encouraging engagement.

Why Join ISS?

• Newly refurbished, modern and calm workplace environment.

• High‑profile front‑of‑house role with strong visibility.

• Supportive team culture and opportunities to grow your facilities career.

• Convenient CBD location with excellent public transport access.

Our Commitment

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.