Face to Face Lead Generator & Guest Experience Host

Travel-Leisure-Co; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Incentive program

Career growth

Discounted stays across Australia, NZ,

Professional development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host on the Gold Coast to welcome owners and guests, build rapport, and guide them into livestream sales bookings. You’ll qualify prospects, promote member benefits, and coordinate with Resort Operations to ensure a seamless guest journey across multiple sites.

Role requires hospitality experience, strong communication, and the ability to work flexible weekends/holidays; PMS proficiency is advantageous for smooth system updates and reporting.

Qualifications

• Experience in hospitality or frontline customer service.
• Strong communication and rapport-building skills.
• Professional appearance and attention to detail.

Responsibilities

• Greet and register owners and guests at the front desk.
• Engage guests face-to-face to generate livestream tour bookings.
• Qualify prospects and book appointments for livestream Sales Centres.
• Promote Travel & Leisure community benefits.
• Work with Resort Operations to ensure a seamless guest journey.
• Meet individual and team KPIs.
• Complete required system updates and paperwork.
• Weekend and public holiday availability; roving across Gold Coast sites.

Skills

Hospitality experience

Customer service

Face-to-face marketing

Communication skills

Professional presentation

Computer literacy

Tools

PMS experience (Hirum, Fidelio, Opera)

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.If you’re confident, people-focused, and enjoy face-to-face engagement, this is your opportunity to join us.As a Guest Experience Host, you’ll combine front-of-house hospitality — welcoming guests, building rapport, and booking guests into livestream sales tours.What You'll DoWelcome and register owners and guests at the front deskEngage guests face-to-face to build rapport and generate livestream tour bookingsQualify prospects and book appointments for livestream Sales CentresPromote the benefits of the Travel & Leisure communityWork closely with Resort Operations to deliver a seamless guest journeyMeet individual and team KPIsComplete required system updates and paperworkWeekend and public holiday availability is required, with the flexibility to work across multiple Gold Coast Sales sites in a roving capacity. Candidates must be available to work rostered shifts between 8:00 am and 8:00 pm.What You'll BringExperience in hospitality, customer service, or face-to-face marketingStrong communication skills and confidence engaging guests in personA positive, energetic, and self-motivated approachProfessional presentation and attention to detailComputer literacy; PMS experience (Hirum, Fidelio, Opera) advantageousAbility to work flexible shifts including weekends and public holidaysWhat's In It For You?Attractive incentive and recognition programCareer growth within a global, values-driven organisationProfessional development opportunitiesDiscounted stays across Australia, Fiji, and New ZealandWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.