Guest Experience Host - Face to Face Lead Generator

Travel + Leisure Co.; Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Professional development funding

Subsidised private health insurance (f

Job summary

Travel + Leisure Co. is seeking a hospitality professional for a customer-focused front desk role in Cairns, Australia.

You will deliver warm service, assist guests, and ensure smooth check-ins and check-outs while maintaining immaculate presentation and professional grooming. Excellent communication and interpersonal skills are essential, as is computer literacy and the ability to work a flexible schedule, including nights, weekends, public holidays and school holidays.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• High levels of computer literacy; PMS experience advantageous.

Skills

Customer service

Interpersonal skills

Communication

Professional grooming

Computer literacy

Flexible schedule

Hotel experience

Tools

PMS systems

Hirum

Fidelio

Opera

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You'll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Professional development fundingSubsidised private health insurance (following successful probation completion)Discounted hotel stays across Australia, Fiji, New ZealandGreat career development opportunitiesBirthday leave to celebrate your special day!What You'll BringTo be successful in this role, you will be:Previous experience within a similar hotel positionGenuine passion for customer service and the local areaExcellent communicator with strong interpersonal skillsEnthusiastic, self-motivated and positive individualImmaculate presentation and professional grooming standardsHigh levels of computer literacyPrevious experience with a PMS system (Hirum, Fidelio, Opera etc) advantageousHave the ability to recognize and solve problems in the workplaceAbility to work a flexible schedule, including nights, weekends , public and school holidays.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.