F&B & Events Team Lead — Guest Experience

Ardent Leisure Group Limited; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free entry and discounts across Dreamw

Free entry and discounts across SkyP

Bonus incentive program paid quarterly

Savings platform with discounts across

Laundered uniforms and onsite parking

Best views on the Gold Coast

Job summary

SkyPoint on the Gold Coast is seeking a proactive F&B, Events and Guest Service Team Leader. This full-time, 38 hours per week role leads Attendants during events and manages day-to-day restaurant and bar operations, ensuring exceptional guest experiences.

You will train and motivate frontline staff, plan rosters, coordinate with the Events Manager, and maintain service standards across busy events while prioritising safety and presentation.

Qualifications

• Previous leadership experience in a high-volume events or hospitality setting.
• Passion and enthusiasm for delivering outstanding guest service.
• Ability to train, coach and motivate frontline team members.
• Excellent communication and organisational skills.
• Experience working with POS systems and cash handling.
• Willingness to perform manual handling tasks and work across five days, including weekends.

Responsibilities

• Lead and supervise SkyPoint Attendants during events, ensuring exceptional service.
• Lead day-to-day shift operations in the Bistro & Bar, ensuring smooth service.
• Manage staff breaks and rostering to maintain service coverage.
• Conduct pre-shift briefings with key updates and daily objectives.
• Oversee event setup, operation, and pack down; manual handling is involved.
• Collaborate with the Events Manager to ensure smooth execution.
• Handle guest inquiries during events and provide timely resolutions.
• Provide training for event and F&B staff to meet event demands.
• Ensure venue spaces meet cleanliness and presentation standards.

Skills

Leadership

Guest service

Communication

Training

Coaching

Organisational skills

Team motivation

Cash handling

Tools

POS Database Systems

Job description

SkyPoint on the Gold Coast is seeking a proactive F&B, Events and Guest Service Team Leader. This full-time, 38 hours per week role leads Attendants during events and manages day-to-day restaurant and bar operations, ensuring exceptional guest experiences.

You will train and motivate frontline staff, plan rosters, coordinate with the Events Manager, and maintain service standards across busy events while prioritising safety and presentation.