F&B Duty Manager: Lead Multi-Outlet Service Excellence

RACV Limited; Torquay; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts on RACV products & resorts

Uniform + Free parking onsite

Monthly employee reward andrecognition

Ongoing training and careerdevelopment

Job summary

RACV Limited at Torquay is seeking a Food & Beverage Duty Manager to oversee day-to-day operations across conferences, events, restaurants, bars, and in-room dining, ensuring exceptional guest experiences while driving commercial performance. You will lead front-of-house teams, manage rosters and costs, partner with kitchens and events, and implement reporting and continuous improvement initiatives.

RSA certification, strong leadership, and a customer-first mindset are essential, with

Qualifications

• Proven supervisory experience within hospitality, ideally in premium settings.
• Strong leadership and team development capability.
• Commercial awareness including budgeting, reporting and cost control.
• Exceptional communication skills and customer-first mindset.
• RSA certification required.

Responsibilities

• Lead and motivate front-of-house teams to deliver outstanding service.
• Oversee multi-outlet operations including restaurants, bars and events.
• Manage rosters, labour costs, stock control and daily cash handling.
• Support business performance through reporting and continuous improvement initiatives.
• Handle guest feedback and resolve complex service issues professionally.
• Collaborate with kitchen, events and leadership teams to deliver seamless operation.

Skills

Leadership

Customer focus

Budgeting

RSA certification

Staff development

Job description

RACV Limited at Torquay is seeking a Food & Beverage Duty Manager to oversee day-to-day operations across conferences, events, restaurants, bars, and in-room dining, ensuring exceptional guest experiences while driving commercial performance. You will lead front-of-house teams, manage rosters and costs, partner with kitchens and events, and implement reporting and continuous improvement initiatives.

RSA certification, strong leadership, and a customer-first mindset are essential, with