External Claims Adjuster

EDT Global; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

EDT Global in Sydney, Australia seeks an experienced claims adjuster to be the go-to expert for loss management, risk assessment, and technical advice in general insurance. You will help clients navigate claims, ensuring fair and timely payouts, and work across local, domestic and international assignments.

The role rewards an empathetic approach, strong policy interpretation, and the ability to train others as needed. Full working rights required and willingness to travel as necessary.

Qualifications

• Extensive loss adjusting knowledge (3+ years external).
• Commercial experience is advantageous.
• Empathetic approach to ensure fair outcomes for all parties.
• Willingness to travel for local, domestic and international assignments.
• Good grasp of insurance policy coverage and legal interpretation.

Responsibilities

• Spot opportunities to help clients with claims prep/loss adjusting and convert leads into customers.
• Set up service agreements and handle pre-approvals as needed.
• Investigate and manage claims to ensure payouts align with policy terms and avoid delays.
• Accurately track time and work in progress (WIP).
• Invoice promptly and monitor payments to ensure cash flow.
• Assist in training and developing other team members as required.
• Cross-sell other services (eService, Consulting, Education) to clients and support teammates.

Skills

Loss adjusting

Travel readiness

Empathetic approach

Policy interpretation

Job description

OUR CLIENT WANTS EXPEREINCED CLAIMS ADJUSTERS!!!

This is no ordinary claims adjusting role; You’ll be the go-to expert for loss management, risk assessment, and technical advice in the general insurance and business world. Basically, you’ll help clients navigate claims and make sure they get what they’re owed—fairly and on time.

What we want you to bring to our clients team:

• Extensive Loss Adjusting knowledge(3+ years external)


• Commercial experience is advantageous (not essential)


• An empathetic approach to ensure all parties have a fair outcome.


• Keen to express themselves and learn new skills.


• Be ready for assignments away from home when called upon (Local, domestic and international assignments)


• A good grasp of insurance policy coverage and legal interpretation.

Skills & Requirements

• Spot opportunities to help clients with claims prep/loss adjusting and turn those leads into happy customers.


• Set up service agreements and handle any pre-approvals needed.


• Investigate and manage claims, making sure they’re handled right under the policy terms—so clients get valid pay-outs without unnecessary delays


• Keep track of your time and work (aka WIP) accurately.


• Invoice promptly and stay on top of payments (no one likes chasing money).


• Help train and develop other team members when needed.


• Cross sells our clients other services(like eService's, Consulting, and Education) and help your teammates deliver them.

Full working rights only apply.