Executive General Adjuster

Crawford; Melbourne; On-site; AUD 150,000 - 220,000; Full time

Job summary

Crawford is seeking a senior Loss Adjuster to lead the end-to-end management of major and complex claims across domestic, commercial, and liability portfolios. The role demands deep technical expertise, strong commercial acumen, and established market credibility.

You will influence outcomes, mentor team members, and engage with senior stakeholders including insurers, brokers and legal representatives, in a globally recognised organisation.

Qualifications

• Extensive experience managing major and complex claims.
• Strong industry profile with established stakeholder relationships.
• Credibility and deep technical expertise in liability, coverage and settlement strategies.
• Advanced negotiation and influential stakeholder management skills.
• Leadership, mentoring, and commitment to ongoing development.

Responsibilities

• Lead end-to-end management of major and complex claims.
• Provide expert advice on coverage, liability, and strategy.
• Drive commercial outcomes through negotiation and resolution.
• Engage and influence senior stakeholders across insurers, brokers, and legal teams.
• Oversee claim performance, reserving, and cost control.
• Support business development and strengthen market presence.
• Mentor team members and uphold technical excellence.
• Ensure compliance with regulatory and client standards.

Skills

Loss adjusting

Claims management

Stakeholder management

Negotiation

Leadership

Commercial acumen

Mentoring

Regulatory awareness

Job description

• Locations Level 3, 324 St Kilda Road, Southbank, VIC, 3006, AU

Job Description

The Opportunity

We are seeking a senior-level Loss Adjuster to lead the management of large, complex, and high-value claims across domestic, commercial, and liability portfolios.

This role is ideal for an accomplished professional with deep technical expertise, strong commercial acumen, and established market credibility. You will take ownership of complex matters, influence claim outcomes, and engage with senior stakeholders across insurers, brokers, and legal representatives.

Why This Role

• Work on high-profile, complex claims with strategic impact
• Join a globally recognised organisation
• Clear pathway to leadership and career progression
• Collaborate with respected industry professionals

About You

• Extensive experience managing major and complex claims
• Strong industry profile with established stakeholder relationships
• Recognised for technical expertise, sound judgement, and credibility
• Advanced negotiation and stakeholder management skills
• Commercially astute with the ability to influence outcomes
• Committed to leadership, mentoring, and ongoing development

Key Responsibilities

• Lead end-to-end management of major and complex claims
• Provide expert advice on coverage, liability, and strategy
• Drive commercial outcomes through negotiation and resolution
• Engage and influence senior stakeholders
• Oversee claim performance, reserving, and cost control
• Support business development and strengthen market presence
• Mentor team members and uphold technical excellence
• Ensure compliance with regulatory and client standards

This is a career-defining opportunity for a senior adjuster seeking greater influence, autonomy, and visibility within a high-performing global environment.

We welcome applications from talented candidates worldwide. Visa sponsorship and relocation support may be available for exceptional applicants. All successful candidates will be required to complete a national police check.