External Claims Adjuster

Offres d’emploi Crawford - Mondiales; Clare; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid flexibility

Car allowance

Laptop

Company phone

Competitive salary + annual bonus

Job summary

Crawford is seeking an External Claims Adjuster to manage a regional portfolio of property claims from first advice through settlement, based in Port Lincoln with hybrid work options.

You will inspect damage, assess loss, review policies, coordinate trades and prepare reports, delivering strong customer outcomes while meeting compliance and KPIs; join a high-performing team supporting your professional growth.

Qualifications

• Experience in loss adjusting, insurance claims or property/building trades.
• Strong communication and stakeholder management.
• Ability to work autonomously and meet deadlines.

Responsibilities

• Managing claims from initial notification through to settlement
• Inspecting damage, investigating cause and assessing loss
• Reviewing policies, claim documentation and evidence to determine coverage
• Coordinating trades, service providers and technical specialists
• Setting reserves, managing costs and making settlement recommendations
• Preparing clear, professional reports and maintaining claim records
• Delivering strong customer outcomes while meeting compliance, KPI and service standards

Skills

Loss adjusting

Insurance claims

Property/building expertise

Stakeholder management

Report writing

Autonomy

Communication

Job description

• Locations Unit 3, 326 Main North Road, Clare, SA, 5453, AU

Job Description

Make a real difference in the Port Lincoln community by managing commercial and domestic property claims from first advice through to final settlement – with autonomy, variety and strong team support.

The Opportunity

As an External Claims Adjuster with Crawford, you’ll manage a diverse regional portfolio, combining technical property knowledge, investigation, problem-solving and customer service.

You’ll be responsible for:

• Managing claims from initial notification through to settlement
• Inspecting damage, investigating cause and assessing the extent of loss
• Reviewing policies, claim documentation and evidence to determine coverage
• Coordinating trades, service providers and technical specialists
• Setting reserves, managing costs and making settlement recommendations
• Preparing clear, professional reports and maintaining accurate claim records
• Delivering strong customer outcomes while meeting compliance, KPI and service standards

You’ll have the autonomy to manage your portfolio while being backed by an experienced, high-performing team.

This Role Is Perfect for Someone Who

• Has experience in loss adjusting, insurance claims, property, building, construction or trades
• Is confident investigating issues, managing stakeholders and making sound decisions
• Communicates with empathy and professionalism
• Works independently, manages competing priorities and meets deadlines
• Is curious, resilient and motivated to continue developing their claims expertise

Why Join Crawford?

• Competitive salary + annual performance bonus
• Car allowance, laptop and company phone
• Hybrid flexibility and genuine autonomy
• Supportive, high-performing team culture
• Training and development to build your technical capability
• Opportunity to make a visible impact across the Port Lincoln region

Crawford is the world’s largest publicly listed claims management company, supporting customers, clients and communities when they need it most.

What You’ll Bring

• Experience in loss adjusting, insurance claims, property, building, construction, trades or a related field
• Strong communication, stakeholder management and report writing skills
• Ability to work autonomously and maintain accurate claim documentation
• Australian/New Zealand work rights and ability to complete a police check
• Loss adjusting experience or relevant professional qualifications
• Knowledge of insurance terminology, practices and policy conditions
• Understanding of basic business accounting procedures
• CILA membership or willingness to undertake further study