Expression of interest: eCommerce Manager | Supercheap Auto

Supercheap Auto; Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Team member discounts across brands

Flexible hybrid working arrangements

Learning and leadership development

Job summary

Supercheap Auto is seeking an experienced eCommerce Manager to lead and deliver online strategy, driving growth and customer experience across the digital ecosystem. You will partner with Digital Product, Technology, Marketing, Customer and Commercial teams to shape initiatives and deliver scalable solutions.

You will lead a high-performing team, coach colleagues, and influence senior stakeholders to drive online performance within a flexible hybrid working environment across Australia’s digital

Qualifications

• Significant experience leading eCommerce trading, digital merchandising or online operations.
• Strong commercial acumen with proven ability to drive online sales.
• Experience leading optimisation, personalisation or conversion rate initiatives.
• Strong analytical capability and translating data into action.
• Experience influencing senior stakeholders across multifunctional teams.
• Demonstrated people leadership with coaching and development.
• Customer-first mindset and passion for digital retail.

Responsibilities

• Lead strategy and execution of initiatives that drive online growth, engagement and commercial performance.
• Identify opportunities to enhance customer experience through optimisation, innovation and digital capability.
• Partner with Product, Technology and Digital teams to deliver scalable solutions that improve website performance.
• Leverage data and market trends to inform decisions and uncover growth opportunities.
• Lead and develop a high-performing team while fostering accountability and collaboration.
• Influence senior stakeholders to shape the digital roadmap and support business priorities.

Job description

At Supercheap Auto, we are investing in the future of digital retail and we're seeking expressions of interest from experienced eCommerce professionals interested in future leadership opportunities within our growing digital team.

Whether your background is in eCommerce trading, digital merchandising, online operations, customer experience, optimisation, digital product or website development, we'd love to hear from you.

About The Opportunity

As an eCommerce Manager at Supercheap Auto, you'll play a key leadership role in shaping and delivering our online strategy. You'll lead a talented team and work cross-functionally with Digital Product, Technology, Marketing, Customer and Commercial teams to drive growth, improve customer experience and unlock new opportunities across the digital ecosystem.

What You'll Be Doing

• Lead the strategy and execution of initiatives that drive online growth, customer engagement and commercial performance.
• Identify opportunities to enhance the customer experience through optimisation, innovation, digital capability and continuous improvement.
• Partner with Product, Technology and Digital teams to deliver scalable solutions that improve website performance and customer outcomes.
• Leverage data, customer insights and market trends to inform decision making and uncover growth opportunities.
• Lead, coach and develop a high-performing team while fostering a culture of accountability, collaboration and innovation.
• Influence and partner with senior stakeholders to shape the digital roadmap and support strategic business priorities.

What You'll Bring

• Significant experience leading eCommerce trading, digital merchandising, online operations or digital experience teams.
• Strong commercial acumen with a proven ability to drive online sales and trading performance.
• Experience leading optimisation, personalisation or conversion rate improvement initiatives.
• Strong analytical capability and confidence translating data into action.
• Experience influencing senior stakeholders and working across multifunctional teams.
• Demonstrated people leadership experience with a passion for coaching and developing others.
• A customer-first mindset and genuine passion for digital retail.

Why Join Us?

At Super Retail Group, you'll have the opportunity to shape the digital experience behind some of Australia's most recognised retail brands.

You'll Enjoy

• Team member discounts across Supercheap Auto, rebel, BCF and Macpac.
• Flexible hybrid working arrangements.
• A culture that invests in learning, leadership development and career growth.
• Exposure to large-scale eCommerce platforms and high-volume digital trading environments.
• Opportunities to work across multiple brands and business units within the Group.
• Access to health, wellbeing and parental leave benefits.
• The ability to influence the direction of a growing digital business and make a genuine impact on millions of customer interactions every year.

If you're passionate about eCommerce, customer experience and leading teams to deliver exceptional results, we'd love to hear from you.