Export Coordinator

DP World; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

DP World in Docklands, VIC, seeks an experienced Export Coordinator to manage end-to-end export operations across airfreight and seafreight. You will coordinate bookings, documentation, invoicing and reporting to deliver a seamless export service.

You will work closely with customers, airlines and internal stakeholders, ensuring shipments meet customer requirements and deadlines while upholding quality and compliance standards.

Qualifications

• Strong experience in export operations within a freight forwarding environment.
• Understanding of international freight forwarding, export processes and the Australian supply chain.
• Experience coordinating shipments from booking through to departure, including transport & documentation.
• Working knowledge of export documentation, customs processes and carrier requirements.
• Strong communication, problem-solving and customer service skills with attention to detail.

Responsibilities

• Coordinate bookings, transport, documentation, customs requirements, invoicing and shipment processing
• Liaise with customers, airlines, shipping lines, transport providers, customs brokers and internal stakeholders
• Monitor shipment milestones, cut-off times, deadlines and KPIs, resolving delays and operational issues
• Maintain accurate shipment and customer information across DP World systems and ensure compliance with processes and requirements
• Deliver a high level of customer service while supporting continuous improvement and operational efficiency

Skills

Export coordination

Freight forwarding

CargoWise

Stakeholder management

Customer service

Tools

CargoWise

Job description

Job Purpose

DP World is seeking an experienced Export Coordinator to join our Global Freight team, based in Docklands, VIC. In this role, you will manage end-to-end export operations across airfreight and seafreight, ensuring shipments are processed accurately and delivered in line with customer requirements and operational deadlines.

You will work closely with customers, airlines, shipping lines, transport providers, customs brokers and internal stakeholders, while coordinating bookings, shipment processing, transport, documentation, invoicing and reporting to deliver a seamless export service.

Key Responsibilities

• Coordinate bookings, transport, documentation, customs requirements, invoicing and shipment processing


• Liaise with customers, airlines, shipping lines, transport providers, customs brokers and internal stakeholders


• Monitor shipment milestones, cut-off times, deadlines and KPIs, proactively resolving delays and operational issues


• Maintain accurate shipment and customer information across DP World systems and ensure compliance with relevant processes and requirements


• Deliver a high level of customer service while supporting continuous improvement and operational efficiency

Qualifications, Skills and Experience

• Strong experience in export operations within a freight forwarding environment


• Strong understanding of international freight forwarding, export processes and the Australian supply chain


• Experience coordinating shipments from booking through to departure, including transport and documentation


• Working knowledge of export documentation, customs processes and carrier requirements


• Strong communication, problem-solving, customer service and stakeholder management skills, with excellent attention to detail


• Ability to manage multiple priorities and deadlines independently, with experience using CargoWise or similar freight forwarding systems highly desirable

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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