EXPERIENCED SUPPORTED INDEPENDENT LIVING (SIL) TEAM LEADER

Central Coast Living Options; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Job summary

Central Coast Living Options Ltd. in Woy Woy, NSW, invites an Experienced SIL Team Leader to guide day-to-day operations, mentor staff, and ensure person-centred supports meet the NDIS Practice Standards.

You will promote a positive team culture, oversee rostering and staffing continuity, support participant outcomes, and drive safety, governance, and continuous improvement under the Unit Manager.

Qualifications

• Minimum 2 years’ experience in disability or community services.
• Knowledge of ROC and rostering.
• Certificate IV in Disability or equivalent; willingness to obtain.
• Experience in staff leadership or team coordination.
• Understanding of the NDIS Act, Practice Standards and participant rights.

Responsibilities

• Lead and mentor staff and support Unit Manager in daily operations.
• Oversee rostering, staffing continuity and coverage.
• Support participant outcomes and promote person-centred active support.
• Ensure safety, compliance with CCLO policies, WHS laws and reporting.
• Undertake additional responsibilities as directed by Senior Management.

Skills

Disability sector experience

Roster management

Staff leadership

NDIS knowledge

Education

Certificate IV in Disability

Community Services qualification

Social Work qualification

Tools

Microsoft Office

Job description

EXPERIENCED SUPPORTED INDEPENDENT LIVING (SIL) TEAM LEADER

Central Coast Living Options – Woy Woy NSW

The Team Leader plays a key leadership role in supporting the day-to-day operations of Hillview SIL, Woy Woy. Working closely with the Unit Manager, this position is responsible for providing guidance, mentoring, and operational support to staff while ensuring high-quality, person-centred supports are delivered to participants in line with the NDIS Practice Standards.

The successful applicant will assist in leading a positive team culture, maintaining staffing continuity, supporting participant outcomes, and ensuring compliance with organisational policies, safety standards, and legislative requirements. This role requires a proactive leader who can confidently step into operational leadership responsibilities, while promoting continuous improvement, staff development, and excellent service delivery

Key Responsibilities

Leadership & Staff Management

Support the Unit Manager in ensuring the smooth and efficient daily operations of the house.

Provide leadership, mentoring, and ongoing support to staff.

Conduct regular supervisions, performance appraisals, and contribute to staff development plans.

Assume team leadership responsibilities when the Unit Manager is on leave.

Assist with staff inductions to ensure a strong onboarding experience.

Provide leadership and support to both employees and participants.

Drive accountability and performance across the team in partnership with the Unit Manager

Oversee workforce planning, roster integrity, and fatigue management

Ensure service continuity through proactive management of vacancies and absences

Champion person-centred practice through implementation of support plans, BSPs and MMPs

Uphold a strong safety and reporting culture across incidents, accidents, and hazards

Safeguard medication governance across storage, administration, and documentation

Maintain audit-ready participant documentation, progress notes, and shift records

Roster & Scheduling

Collaborate with the rostering team to maintain adequate staff coverage and continuity of care.

Participant Support & Wellbeing

Ensure participants are supported to achieve their goals under the NDIS framework, promoting independence and quality of life.

Oversee implementation of person-centred active support.

Uphold participant rights and ensure all supports are delivered in line with the NDIS Practice Standards.

Safety & Compliance

Support the Unit Manager in maintaining compliance with CCLO policies and procedures, WHS, EEO, and Anti-Discrimination legislation.

Coordinate with the Property Team to ensure timely maintenance and a safe, well-maintained environment.

Implement and monitor safety protocols, conduct emergency drills, and support WHS compliance.

Assist the Unit Manager with household-related financial administration tasks.

Ensure accurate and timely reporting as required by senior management.

Contribute to a culture of continuous improvement and innovation within the team.

Identify and elevate risks appropriately, using sound judgment and a proactive approach.

Other Duties

Undertake additional responsibilities as directed by Senior Management in alignment with organisational needs.

Key Attributes

Commitment to delivering high-quality, person-centred supports in alignment with the NDIS Quality and Safeguards Framework.

Strong interpersonal and relationship-building skills.

Effective communicator with the ability to write reports, interpret data, and represent CCLO professionally.

Skilled in decision-making, planning, delegation, and time management.

Calm, decisive, and responsive in high-pressure situations

Qualifications & Experience Required

Minimum 2 years’ experience in the disability or community services sector with strong knowledge of knowledge of ROC and managing rostering.

Certificate IV in Disability, Community Services, Social Work, or equivalent; or willingness to obtain.

Experience in staff leadership or team coordination preferred.

Demonstrated understanding of the NDIS Act, Practice Standards, and participant rights.

Mandatory Requirements

NDIS Worker Screening Check

Working with Children Check

First Aid & CPR Certification

Strong written and verbal communication

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Excellent time management and organisational skills

Team-oriented with demonstrated initiative and sound professional judgment

Commitment to always presenting CCLO professionally

Thoughtful judgement and sound risk awareness

Calm, considered judgement and strong risk awareness