Retail Store Manager - Eltham

petstock; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Mental health & wellbeing support

Parental leave (4 weeks)

Staff discounts

Workplace Banking

Career development programs

Job summary

Petstock is seeking a Store Manager to lead a passionate team and deliver world-class customer service across our retail operations. You’ll mentor, coach, and inspire daily, while driving sales targets and stock integrity in a fast-paced environment.

You’ll foster a fun, inclusive culture, recruit and onboard new team members, and build strong relationships with customers and the local community. This role offers growth within Petstock Group and the Woolworths network.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership with ability to motivate and build a high-performing team.
• Ability to prioritise and manage conflicting priorities.
• Commitment to safe Work, Health & Safety practices.
• Established business acumen.
• Flexibility to adapt to changing work conditions.
• Strong interpersonal skills to build relationships with customers and the team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to develop knowledge and skills.
• Provide exceptional customer experience and frontline leadership.
• Foster a strong culture of safety.
• Recruit, onboard and induct new team members.
• Manage stock with accuracy and stock integrity.
• Stay updated on pet care products and services.
• Create a fun, supportive in-store culture and engage with local marketing opportunities.

Skills

Leadership

Sales targets

Team development

Customer service

People management

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet! Award-winning programs that support career growth, with a new leadership development program underway Team member, family & pet benefits across Petstock Group & Woolworths Group Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Store Manager at Petstock and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you'll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

We're built on family values, combined with a genuine passion for pets and people.

We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.