Experienced Sales Consultant

Minzenmay Jewellers; Mornington; On-site; AUD 45,000 - 65,000; Part time

Job summary

Minzenmay Master Heritage Jewellers, established in 1911, is a third-generation family jewellery house renowned for craftsmanship and trusted client relationships. From our Mornington store, we work across fine jewellery, diamonds, bespoke design, remodelling and restoration.

We seek an experienced Fine Jewellery Sales Consultant with proven sales ability, strong presentation and the confidence to represent our business at the standard our clients expect.

Qualifications

• Previous fine jewellery, diamond or gemstone sales experience preferred.
• Experience in luxury or premium retail with strong sales performance.
• Ability to convert enquiry into a completed sale while maintaining client trust.
• Excellent verbal and written communication.

Responsibilities

• Manage client enquiries from first contact to purchase.
• Build and maintain lasting relationships with existing clients.
• Confidently progress genuine opportunities to sale closure.
• Present to a polished, professional standard and rostered hours.

Skills

Proven sales ability

Luxury/high-value retail experience

Client relationship building

Excellent communication

Strong presentation

Reliability and punctuality

Job description

EXPERIENCED FINE JEWELLERY SALES CONSULTANT

Established in 1911, Minzenmay Master Heritage Jewellers is a third-generation family jewellery house with 115 years of craftsmanship, knowledge and client relationships behind its name.

From our Mornington store, we work across fine jewellery, diamonds, precious gemstones, bespoke design, remodelling and the restoration of pieces that are often both financially and sentimentally significant.

We are looking for an experienced Sales Consultant with genuine sales ability, strong personal presentation and the confidence to represent our business at the standard our clients expect.

This is a true sales role.

Exceptional customer service is essential, but so is the ability to convert genuine interest into a completed sale.

We are looking for someone who knows how to build trust, understand what a client is looking for, recognise when there is a genuine buying opportunity, guide the decision confidently and ask for the sale.

The right person will be comfortable moving a conversation from interest and consideration through to commitment and purchase, while ensuring the client feels informed, respected and confident in their decision.

Fine jewellery sales require judgement, discretion, follow-through and the ability to close well without compromising the quality of the client experience.

WHO WE ARE LOOKING FOR

Previous fine jewellery, diamond or gemstone sales experience would be highly regarded.

We will also consider an accomplished salesperson from luxury, premium or high-value retail who can demonstrate strong sales performance and an ability to build lasting client relationships.

You will be someone who:

• Has proven sales ability and is confident asking for the sale
• Understands how to move a client from enquiry to decision and completed purchase
• Recognises genuine buying signals and knows when to progress the conversation
• Is comfortable closing significant and high-value sales
• Builds rapport naturally and communicates with warmth and confidence
• Listens carefully and understands what matters to the individual client
• Can address hesitation or uncertainty professionally and help a client reach a decision
• Takes ownership of enquiries and follows them through
• Understands that strong client relationships and strong sales performance go together
• Takes responsibility for personal sales performance
• Presents to a polished and professional standard
• Is reliable, punctual and consistent
• Has good availability and can commit to rostered hours
• Values stability and is looking for a genuine long-term opportunity
• Takes pride in contributing to the reputation and success of the business

THE ROLE

You will work directly with clients across:

• Fine jewellery
• Diamonds and precious gemstones
• Engagement and wedding jewellery
• Bespoke and custom design
• Jewellery remodelling and restoration
• Workshop and repair services

You will manage client enquiries from the initial conversation through to purchase, maintain relationships with existing clients and confidently progress genuine sales opportunities to completion.

This position suits someone who enjoys the complete sales process — establishing trust, identifying what the client needs, presenting the right solution, handling questions or hesitation and confidently closing the sale.

ABOUT MINZENMAY

Minzenmay is a family business, not a large corporate retailer.

Our reputation has been built over generations through craftsmanship, personal service, trust and longstanding relationships with our clients.

The right person will work closely with an experienced jewellery team and gain exposure to fine diamonds, gemstones, bespoke pieces, significant restoration work and the depth of knowledge that comes from more than a century in the jewellery industry.

We value people who take ownership of their role, contribute positively to the business and understand that individual performance matters within a close-knit family company.

For the right person, this is an opportunity to establish a genuine place within the business and grow with us over the longer term.

THE POSITION

This position will commence on a casual basis, with a genuine pathway to permanent hours for the right person.

Starting casually allows both you and us to establish whether the role is the right long-term fit.

Where there is demonstrated sales performance, including the ability to consistently convert genuine opportunities into sales, together with reliability, availability, commitment and a strong fit with the business, there is opportunity to move into a regular and permanent roster.

We invest considerable time and knowledge in the people who join our team, so we are looking for someone who values that opportunity and is genuinely interested in building a longer-term role.

Location:
152 Main Street
Mornington VIC 3931