Experienced Medical Receptionist

Corio Village Medical Practice; Geelong; On-site; AUD 36,000 - 44,000; Full time

Job summary

Corio Village Medical Practice in Geelong seeks an experienced Medical Receptionist for a casual role. You will greet patients, manage appointments, handle calls, and support the clinical team with efficient, confidential service.

Ideal candidates will have medical reception experience, strong communication skills, and the ability to multitask in a busy general practice. Flexible, reliable, and team‑oriented applicants are encouraged to apply.

Qualifications

• Experience in medical reception.
• Excellent communication and customer service.
• Familiarity with practice software preferred.
• Strong attention to detail and multitasking ability.

Responsibilities

• Welcome patients and provide respectful, culturally appropriate service.
• Confirm patient identity using three approved identifiers.
• Manage appointments, telephone calls and patient enquiries efficiently.
• Recognise potentially urgent concerns and escalate them to clinical staff.
• Maintain accurate and confidential electronic patient records.
• Process Medicare billings, payments and patient information correctly.
• Manage correspondence, recalls, reminders and incoming documents.
• Follow privacy, confidentiality, infection-control and emergency procedures.
• Assist with patient feedback, incidents and administrative follow-up.
• Support doctors, nurses and the practice team in delivering safe, coordinated patient care.

Skills

Medical reception

Communication

Attention to detail

Multitasking

Team player

Reliability

Flexibility

Independent

Privacy/confidentiality

Tools

Best Practice

Job description

Corio Village Medical Practice is seeking an experienced and reliable Medical Receptionist to join our friendly team on a casual basis. The successful applicant will be professional, organized and confident working in a general practice environment.

Key responsibilities

• Welcome patients and provide respectful, culturally appropriate service
• Confirm patient identity using three approved identifiers
• Manage appointments, telephone calls and patient enquiries efficiently
• Recognise potentially urgent concerns and promptly escalates them to clinical staff
• Maintain accurate and confidential electronic patient records
• Process Medicare billings, payments and patient information correctly
• Manage correspondence, recalls, reminders and incoming documents according to practice procedures
• Follow privacy, confidentiality, infection‑control and emergency procedures
• Assist with patient feedback, incidents and administrative follow-up
• Support doctors, nurses and the practice team in delivering safe, coordinated patient care

About you

• Previous experience in medical reception
• Familiarity with Best Practice software preferred
• Excellent communication and customer‑service skills
• Strong attention to detail and ability to multitask
• Dependable, flexible and available to cover additional shifts when required
• Able to work independently and as part of a team
• Sound understanding of patient privacy and confidentiality

What We Offer

• A friendly and supportive team environment
• A well‑established and accredited medical practice
• Opportunities to expand your general practice knowledge
• Remuneration based on experience and the applicable award