Experience Manager

WPP Media; Sydney; On-site; AUD 80,000 - 90,000; Full time

Job summary

WPP Media Limited in Australia is seeking an Experience Manager to lead day-to-day delivery of Experience services across our agencies. You will oversee client execution, drive performance in SEO, GSO, Analytics and Reporting, and mentor junior team members.

Reporting to the Experience Associate Director, you will manage client scopes, budgets and timelines, collaborate with cross-functional teams, and help grow Experience services within current client portfolios.

Qualifications

• Experience leading cross-functional delivery teams.
• Strong client management and communication skills.
• Proven ability to mentor junior colleagues.
• Experience with SEO, analytics, and reporting.

Responsibilities

• Lead day-to-day delivery of Experience services and client success.
• Coach and develop junior team members and ensure quality.
• Manage client scopes, timelines and budgets.
• Collaborate with cross-functional craft and performance teams.
• Contribute to proposals, documentation, and process improvements.

Skills

Leadership

Team management

SEO

Analytics

Reporting

Job description

Job Type: Permanent position | Full time position

Job Description

Job description: Experience Manager WPP AUNZ–Barangaroo NSW This is a role at WPP Media which is part of the WPP network. Job Type: Full-time Salary: $80,000 - $90,000 inclusive of superannuation Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane

About WPP Media WPP Media is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, EssenceMediacom, Wavemaker, Choreograph and GOAT. With 1,000+ people based across Sydney, Melbourne, Brisbane, Adelaide and Perth, WPP Media’s primary purpose is to maximize performance of WPP’s agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. WPP Media’s focus is to deliver unrivalled advantage to its clients, stakeholders, and people.

Combined with WPP Media’s global scale, our media investment decisions—guided by brand safety, leading privacy principles and premium relationships— represent 1 out of 3 ads in the global marketplace. Through modern investment services, we put money against goals that move businesses forward. Role Overview

The Experience Manager’s key function is to lead day-to-day delivery of Experience services and support client success across WPP Media agencies. Reporting to the Experience Associate Director, this role manages client execution and team performance to ensure high-quality outputs including, but not limited to SEO, GSO, Analytics and Reporting. The Experience Manager plays a hands-on leadership role, driving best practice implementation, mentoring junior team members, and collaborating across craft and performance teams to deliver measurable business outcomes for clients.

Key Responsibilities People

• Manage and develop junior team members within the Experience team, ensuring delivery standards, timelines, and quality benchmarks are met.
• Provide coaching, feedback, and development to foster career growth and skill progression.
• Support recruitment, onboarding, and training initiatives for new team members where required.
• Foster collaboration and a positive working culture that supports experimentation and innovation.

Profit & Commercial

• Manage client scopes and ensure projects are delivered within contracted hours and budgets.
• Support the Experience Associate Director in identifying opportunities to grow Experience services within existing client portfolios.
• Contribute to business growth initiatives, assisting with proposals and presentations when required.
• Maintain accurate documentation and compliance with commercial and finance processes.

Process & Operations

• Ensure consistent delivery standards across Experience outputs, including strategy, implementation, and reporting.
• Maintain strong operational discipline through accurate task management, project tracking, and quality assurance.
• Support the development and refinement of delivery frameworks, templates, and documentation.
• Collaborate with other craft and performance teams to integrate Experience practices into broader media strategies.

Product

• Apply up-to-date knowledge of Experience tools, trends, and best practices to enhance client work and team capability.
• Support the implementation of Experience product frameworks and delivery standards across client accounts.
• Contribute to team knowledge sharing, documentation, and training to strengthen craft maturity.

Clients

• Build and maintain strong, trusted client relationships, providing day-to-day leadership and support.
• Develop and execute Experience strategies that align with client KPIs and deliver measurable performance outcomes.
• Present confidently in client meetings and QBRs, translating insights into actionable recommendations.
• Work collaboratively with partner agencies, vendors, and internal teams to achieve shared objectives.
• Identify optimisation and innovation opportunities within client programs and communicate these effectively.