Experience Design Chapter Lead – NetBank Payments

Commonwealth Bank; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Commonwealth Bank’s Netbank team seeks a Chapter Lead for Experience Design to shape how customers interact with Payments across NetBank, the CommBank app and the website. You will lead a design chapter of 6–10 designers, researchers, and content specialists, guiding strategy, governance, and end-to-end delivery in a hybrid working model.

You will balance vision with hands-on discovery, framing customer problems, setting outcomes, and partnering with product and technology leadership to ship

Qualifications

• Proven experience designing within banking and/or financial services.
• Strong discovery and delivery track record in dual-track product models.
• Exceptional presentation, communication and stakeholder management skills.

Responsibilities

• Experience strategy — creating and evolving an innovative strategy and roadmap for Payments in NetBank.
• Discovery and problem framing — leading dual-track discovery, surfacing customer problems and opportunities, and articulating a clear point of view on the need before jumping to solutions.
• Visioning and concepting — translating ideas into concepts and visions that communicate where the experience is heading and rally stakeholders around it.
• Outcome-led delivery — partnering with Product Owners to define experience metrics and measure results.
• Portfolio planning — scoping, planning and estimating portfolio initiatives and timelines.
• Cross-crew partnership — collaborating with fellow domain DesignChapter Lead, product, engineering, risk and other stakeholders to deliver feasible solutions.

Job description

Commonwealth Bank’s Netbank team seeks a Chapter Lead for Experience Design to shape how customers interact with Payments across NetBank, the CommBank app and the website. You will lead a design chapter of 6–10 designers, researchers, and content specialists, guiding strategy, governance, and end-to-end delivery in a hybrid working model.

You will balance vision with hands-on discovery, framing customer problems, setting outcomes, and partnering with product and technology leadership to ship