Expedition Reservations Sales Consultant

Coral Expeditions; Queensland; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Travel discounts

MyNRMA membership

Insurance discounts

Career growth

Job summary

Coral Expeditions is seeking a Reservations Sales Consultant to join our Reservations team in Australia. You will be the voice of our department for direct guests and partner contacts, focusing on sales and guest experience, delivering professional, accurate responses, and driving booking conversions.

You will handle enquiries, manage daily tasks with urgency, and ensure precise entry into our reservations system to support manifests and reporting for management.

Qualifications

• Experience in a similar role within - Sales, Reservations, Administration, or Guest Services.
• Intermediate computer skills, encompassing Microsoft Office.
• Proven communication skills in English (reading and writing).
• Experience in travel industry preferred but not essential.
• Experience with Reservations systems preferred but not essential.
• The ability to prioritise in a fast-paced environment.

Responsibilities

• Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
• Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
• Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
• Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
• Accurate entry of details into our reservations system, programs, and database to accompany manifests.
• Compiling accurate reporting for distribution to our management team.

Skills

Sales experience

Customer service

English communication

Reservation systems

Microsoft Office

Travel industry experience

Tools

Microsoft Office

Reservations systems

Job description

Coral Expeditions is seeking a Reservations Sales Consultant to join our Reservations team in Australia. You will be the voice of our department for direct guests and partner contacts, focusing on sales and guest experience, delivering professional, accurate responses, and driving booking conversions.

You will handle enquiries, manage daily tasks with urgency, and ensure precise entry into our reservations system to support manifests and reporting for management.