Executive Support & Operations Lead — Flexible Hours

Maribyrnong City Council; City of Melbourne; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Monthly ADO

Job summary

Maribyrnong City Council is seeking a Senior Business Support Officer to provide high-level executive support to the City Amenity and Parks and Gardens managers. You will lead the Department's Business Support function, coordinate processes, prepare documentation and ensure responsive service delivery across the department.

This role focuses on operational excellence, continuous improvement and effective decision-making within a dynamic service area, supporting recruitment, payroll inquiries and

Qualifications

• Experience in a senior business support or administration role.
• Ability to provide high-level support to senior leaders in a complex and fast-paced environment.
• Strong organisational and coordination skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, including reports, correspondence and presentations.
• High levels of discretion, professionalism and confidentiality.
• Experience coordinating business processes and driving continuous improvement.
• Strong customer service focus and collaborative working style.
• Advanced Microsoft Office and corporate systems proficiency.

Responsibilities

• Providing confidential executive support, including diary and meeting management, agenda preparation, minute taking and action tracking.
• Leading and coordinating the Department's Business Support function, ensuring quality, consistency and customer-focused service delivery.
• Managing and prioritising enquiries, requests and emerging issues, ensuring timely resolution and escalation where required.
• Preparing reports, briefings, correspondence, presentations and business documentation for a range of internal and external stakeholders.
• Coordinating administration processes, including purchase orders, invoices, work orders and payroll-related enquiries.
• Monitoring workflows, maintaining accurate records and supporting operational reporting requirements.
• Maintaining departmental systems, intranet content and shared information resources.
• Supporting recruitment administration, training coordination and business improvement initiatives.
• Identifying opportunities to streamline processes and improve service outcomes.

Skills

Senior business support

Executive assistant experience

Organisational skills

Communication skills

Confidentiality

Process improvement

Customer service

Deadline management

MS Office proficiency

Tools

Microsoft Office

Corporate systems

Records management platforms

Job description

Maribyrnong City Council is seeking a Senior Business Support Officer to provide high-level executive support to the City Amenity and Parks and Gardens managers. You will lead the Department's Business Support function, coordinate processes, prepare documentation and ensure responsive service delivery across the department.

This role focuses on operational excellence, continuous improvement and effective decision-making within a dynamic service area, supporting recruitment, payroll inquiries and