Executive Support Officer

TAUS Care; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

TAUS Care in Brisbane is seeking an organised Executive Support Officer who blends high-level administrative capability with knowledge in nursing, counselling, mental health, or allied health to support the GM-Ops and Care Coordinators.

You will manage priorities, coordinate information and reporting, and help keep the team on track. This role offers variety, autonomy and the chance to apply broader professional skills in disability and community services.

Qualifications

• Experience in executive support, administration or a similar role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Ability to manage competing priorities with discretion.
• Experience in NDIs, disability, aged care, healthcare or community services highly regarded.

Responsibilities

• Provide high-quality executive, administrative and operational support.
• Assist the GM-Ops in coordinating and supporting Care Coordinators.
• Follow up priorities, actions and deliverables to keep matters on track.
• Coordinate information, documentation and reporting for Management.
• Support effective communication across the operational team.
• Assist with staff-related administration, onboarding and compliance.
• Help coordinate meetings, training and organisational activities.
• Maintain accurate records and internal systems.
• Provide backup support for rostering and scheduling when required.
• Identify outstanding matters or service gaps requiring attention.
• Support continuous improvement and other priorities as required.

Skills

Executive support

Administration

Time management

Communication

Attention to detail

Discretion

MS Office

Tools

Microsoft Office

Business systems

Job description

Bring your professional expertise into a broader role

Are you an experienced administrator or executive support professional who also has a background in nursing, counselling, mental health, behaviour support, training or allied health?

TAUS Care is looking for an organised, capable and people-focused Executive Support Officer to join our team in Underwood.

Reporting to the General Manager – Operations (GM-Ops), you will provide executive and operational support, help keep key priorities on track, and support the effective coordination of our Care Coordinator team.

Your specialist background could be a real advantage in this role. We are particularly interested in someone who can combine strong administration and coordination skills with professional knowledge relevant to disability and community services.

About TAUS Care

TAUS Care is a multicultural in-home and community support service provider based in Brisbane. We provide person-centred services that help people with disability achieve their goals, maintain independence and participate meaningfully in their communities.

Our approach is built around Respect, Compassion, Choice and Dignity.

What You'll Be Doing

Working closely with the GM-Ops, you will:

• Provide high-quality executive, administrative and operational support
• Assist the GM-Ops in coordinating and supporting the work of Care Coordinators
• Follow up operational priorities, actions and deliverables to help keep matters on track
• Coordinate information, documentation and reporting required by Management
• Support effective communication across the operational team
• Assist with staff-related administration, onboarding and compliance activities
• Help coordinate meetings, training and other organisational activities
• Maintain accurate records, registers and internal systems
• Provide backup support for rostering and scheduling when required
• Identify outstanding matters, service gaps or operational issues requiring attention
• Assist with continuous improvement and other operational priorities as required

The role may also participate in TAUS Care's rotational on-call arrangements where required.

About You

We are looking for someone who is organised, dependable and proactive, with the confidence to work closely with management and follow matters through to completion.

You will ideally bring:

• Experience in executive support, administration, business support or a similar role
• Strong organisational and time-management skills
• Excellent written and verbal communication
• Confidence working with different people and competing priorities
• Strong attention to detail and ability to maintain accurate records
• Good judgement and discretion when handling confidential information
• Strong computer literacy, including Microsoft Office and business systems
• A practical, solutions-focused approach
• The ability to work independently and take ownership of responsibilities

Experience within NDIS, disability, aged care, healthcare or community services would be highly regarded.

Have an Additional Professional Skill Set?

We are particularly interested in candidates who bring professional skills or qualifications beyond administration that could add value to our team and the people we support.

Experience, qualifications or expertise in any of the following would be highly regarded:

• Psychology, counselling or mental health
• Positive Behaviour Support / behaviour management
• Nursing or clinical services
• Training, facilitation or staff development
• Allied health or community services

These skills are highly desirable, not mandatory.

If you are an excellent administrator or executive support professional who also happens to have a background in one of these areas, we would particularly like to hear from you.

Essential Requirements

The successful applicant will need to meet applicable TAUS Care employment and compliance requirements, including:

• Current driver's licence
• Relevant NDIS Worker Screening requirements
• Blue Card where applicable
• Police Check
• First Aid and CPR
• Successful reference checks

Why Join TAUS Care?

This is an opportunity to take on a role with variety, responsibility and room to contribute.

You will work closely with the General Manager – Operations, gain exposure to the operational side of disability services, and have the opportunity to use your broader professional skills where they can add value.

We're looking for someone who enjoys being the person who keeps things organised, follows things through and helps the team succeed.