Executive ICT Client Services Specialist

Department of Education and Training of Australia; Canberra; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Department of Education and Training of Australia invites applications for an APS6 ICT Client Services Officer in the ICT Services Division. You will provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering secure, tailored services and expert guidance across complex issues.

Deliver timely advice on incidents, monitor performance against SLAs, and contribute to continuous improvement and knowledge management whilst collaborating with internal teams and

Qualifications

• Experience operating in ICT support or service desk.
• Knowledge of end-user ICT systems, Microsoft 365, and enterprise device support.
• Ability to prepare complex correspondence, reports and knowledge articles.
• Experience conducting regular QA checks and documenting processes for audit.

Responsibilities

• Provide specialist ICT support to Senior Executive staff and Ministerial offices.
• Conduct advanced troubleshooting across complex ICT issues for timely resolution.
• Monitor service delivery against SLAs and escalate risks as needed.
• Identify service improvements and maintain knowledge base content.
• Collaborate with internal ICT teams and external providers to resolve VIP client issues.
• Deliver high-quality, tailored ICT support for executive and ministerial environments.
• Guide junior staff and contribute to a professional team culture.

Skills

ICT support

End-user systems

Microsoft 365

Escalation management

Knowledge articles

Job description

The Department of Education and Training of Australia invites applications for an APS6 ICT Client Services Officer in the ICT Services Division. You will provide specialist ICT support to Senior Executive staff and Ministerial offices, delivering secure, tailored services and expert guidance across complex issues.

Deliver timely advice on incidents, monitor performance against SLAs, and contribute to continuous improvement and knowledge management whilst collaborating with internal teams and