EXECUTIVE DIRECTOR, STUDENT EXPERIENCE

SHK Asia Pacific; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

A leading educational institution in Victoria is searching for a leader to oversee the non-academic student journey. This role involves guiding significant transformation within the Student Experience function, enhancing service delivery, and supporting a diverse workforce. The ideal candidate will possess extensive experience in the TAFE sector, demonstrate effective leadership, and have a proven track record in improving student support services. The position closes on 24 February, and candidates are encouraged to apply accordingly.

Qualifications

• Proven record of improving customer service in educational settings.
• Experience with student support and wellbeing.
• Ability to lead and adapt through change.

Responsibilities

• Lead transformation of the Student Experience function.
• Strengthen service delivery and improve systems.
• Foster a high-performing culture within the directorate.

Skills

Empathetic leadership

Student support management

Change management

Regulatory navigation

Customer service improvement

Education

Extensive experience in TAFE or similar sectors

Job description

• Collaborative, high-performing executive team
• Enhance student success

About the organisation

Box Hill Institute (BHI) is one of Victoria’s major public providers of vocational, higher education, and secondary education, recognised for its strong industry partnerships, practical training approach, and diverse program offerings. It operates as a Technical and Further Education (TAFE) institution and delivers qualifications across multiple sectors both in Australia and internationally. Under its current leadership, the Institute has undergone a significant transformation in its culture and financial performance. Two years into a new strategic plan, clear foundations and governance processes are in place. The executive team is a collaborative, high-performing group, focused on achieving the Institute's strategic objectives.

About the role

Reporting directly to the Chief Executive Officer, this role leads all aspects of the non‑academic student journey, from the first point of engagement through to support, wellbeing, and administrative services. You will guide the transformation of the Student Experience function, strengthening service delivery, improving systems and processes, and creating a connected, streamlined experience for students. A central priority will be assessing and refining the current operating model to build capability and support a constructive, high‑performing culture across the directorate.

About you

You bring a steady, empathetic leadership style and ideally have extensive senior experience within the TAFE or similar sectors. Your background includes responsibility for student support and wellbeing, and registrar, systems and administrative operations, along with a proven record of improving customer service in complex education settings. You are confident navigating regulatory requirements and operational challenges, and you lead teams with clarity and adaptability. Above all, you can bring people together through change, and are passionate about supporting a diverse workforce to deliver an engaging, supportive student experience.

How to apply

For more information, click ‘Apply’ to view the candidate brief and submit your CV, along with a concise covering letter. Closes 24 February. Direct and third-party applications will be forwarded to SHK.