Executive Director, Service Delivery & Mental Health

Lifeline Direct Ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging benefits

Job summary

Lifeline Direct Ltd in NSW seeks an Executive Director, Service Delivery to ensure reliable, safe, high-quality services across crisis support, digital and community programs. The role leads high‑performing teams, drives clinical governance, and partners with Lifeline Australia to innovate and scale service delivery while upholding consumer outcomes and workforce wellbeing.

You will report to the executive leadership and present to boards, shaping strategy, budgets and change plans in a hybrid

Qualifications

• At least 10 years relevant sector experience in a service delivery organisation at a senior level.
• Tertiary qualifications (minimum Bachelor) in Health, Psychology, Social Work or Counselling.
• Contemporary knowledge of and experience in mental health crisis counselling, suicide prevention, and family violence.
• Capability to interpret trends and data to help design, implement and evaluate new services using a variety of platforms and operating models.
• Demonstrated expertise in developing, leading and promoting clinical governance, risk, and quality frameworks.
• A proven strength in team building and engagement, with the ability to lead and motivate a diverse range of people working in hybrid arrangements.
• Ability to operate confidently and professionally at a senior executive level and present to boards and external stakeholders.
• Experienced in developing corporate strategies and business plans, including the execution of change plans and budgets.

Responsibilities

• Lead and develop high‑performing teams across crisis support and digital services.
• Promote and strengthen clinical governance, risk and quality frameworks.
• Translate strategy into Service Delivery programs aligned with funding and governance requirements.
• Collaborate with Lifeline Australia teams to explore partnerships and innovation.
• Engage with boards and external stakeholders on performance, budgets and change plans.

Skills

Team leadership

Clinical governance

Quality frameworks

Strategic planning

Data analysis

Stakeholder engagement

Change management

Budgeting

Education

Bachelor degree in Health, Psychology, Social Work or Counselling

Job description

Lifeline Direct Ltd in NSW seeks an Executive Director, Service Delivery to ensure reliable, safe, high-quality services across crisis support, digital and community programs. The role leads high‑performing teams, drives clinical governance, and partners with Lifeline Australia to innovate and scale service delivery while upholding consumer outcomes and workforce wellbeing.

You will report to the executive leadership and present to boards, shaping strategy, budgets and change plans in a hybrid