Executive Director, Disability Services — 24/7 Operations

Carpentaria; Darwin; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Executive salary + 12% super

Salary packaging

Professional development funding

Mobile phone and laptop

Shared vehicle with private use

Underground parking

Relocation assistance

Job summary

Carpentaria is seeking a Director of Client Services to lead its disability service portfolio, including SIL, Pathways and regional operations across the Northern Territory. You will translate strategy into high-quality, person-centred delivery, oversee 24/7 services, safeguarding, risk management and executive reporting.

You will manage large budgets, occupancy, and participant funding, lead a service management team, ensure regulatory compliance, and drive continuous improvement while

Qualifications

• Bachelor degree or higher in Disability, Human Services, Social Work, Psychology, Nursing, Allied Health.
• Health management or community services discipline also acceptable.
• Substantial senior leadership experience in disability services.
• Experience managing multi-site portfolios including 24/7 residential services.
• Proven capability managing large operational budgets and occupancy.
• Knowledge of NDIS Practice Standards and safeguarding frameworks.
• Ability to lead, coach and hold to account dispersed workforces.
• Experience balancing outcomes, safeguarding and financial performance.
• Structured reporting to the Executive and Board-level assurance.
• Current Ochre Card and NDIS clearances.

Responsibilities

• Hold strategic and operational accountability for Carpentaria's disability service portfolio across the Northern Territory, including 24/7 SIL, complex and non-complex supports, Pathways and regional operations.
• Translate organisational strategy into person-centred, rights-based and consistently delivered services across the portfolio.
• Ensure operational stability, service continuity and strong performance across all programs and regional sites, including effective after-hours escalation and business continuity arrangements for 24/7 services.
• Drive financial performance and sustainable service delivery, including oversight of budgets, occupancy, participant funding utilisation, workforce costs and responsible growth.
• Maintain safeguarding integrity and provide executive oversight of participant safety, incident management, restrictive practices, complaints, reportable incidents and continuous quality improvement.
• Lead proactive risk management by identifying, escalating and addressing risks that could threaten participant safety, service continuity, regulatory compliance, financial sustainability or organisational reputation.
• Lead and develop the service management team, clarifying accountabilities and ensuring managers and teams work cohesively toward participant outcomes and organisational priorities.

Skills

Senior leadership

Disability services

Budget management

Risk management

Participant outcomes

Executive reporting

Education

Bachelor degree or higher in Disability or related field

Job description

Carpentaria is seeking a Director of Client Services to lead its disability service portfolio, including SIL, Pathways and regional operations across the Northern Territory. You will translate strategy into high-quality, person-centred delivery, oversee 24/7 services, safeguarding, risk management and executive reporting.

You will manage large budgets, occupancy, and participant funding, lead a service management team, ensure regulatory compliance, and drive continuous improvement while