Director of Disability Services & Regional Operations (24/7)

Carpentaria; Brisbane; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

12% super

Relocation assistance

Professional development

Vehicle provided with home garaging

Parking space

Mobile phone & laptop

Job summary

Carpentaria in Brisbane seeks a Director of Client Services to provide strategic and operational leadership for its disability service portfolio, including 24/7 SIL, Pathways and regional operations. You will translate strategy into high‑quality, person‑centred services and oversee safeguarding, risk management and participant outcomes.

The role requires substantial senior leadership experience in disability services, strong financial acumen, and the ability to lead dispersed teams while

Qualifications

• Bachelor degree or higher in a relevant human services discipline.
• Substantial senior leadership experience in disability services with knowledge of NDIS requirements.
• Experience managing multi-site disability service portfolios, including 24/7 residential or accommodation-based services.
• Proven capability in budgeting, occupancy and cost management within funded service environments.
• Strong knowledge of NDIS Practice Standards, safeguarding and risk frameworks.
• Ability to lead, coach and hold accountable multiple levels of operational management.
• Experience balancing participant outcomes, safeguarding, service continuity and financial performance.
• Structured reporting to the Executive and Board-level assurance.
• Sound commercial acumen and judgement under regulatory pressure.

Responsibilities

• Hold strategic and operational accountability for Carpentaria's disability service portfolio across the Northern Territory, including 24/7 SIL, complex and non-complex supports, Pathways and regional operations.
• Translate organisational strategy into person-centred, rights-based and consistently delivered services across the portfolio.
• Ensure operational stability, service continuity and strong performance across all programs and regional sites, including effective after-hours escalation and business continuity arrangements for 24/7 services.
• Drive financial performance and sustainable service delivery, including oversight of budgets, occupancy, participant funding utilisation, workforce costs and responsible growth.
• Maintain safeguarding integrity and provide executive oversight of participant safety, incident management, restrictive practices, complaints, reportable incidents and continuous quality improvement.
• Lead proactive risk management by identifying, escalating and addressing risks that could threaten participant safety, service continuity, regulatory compliance, financial sustainability or organisational reputation.
• Lead and develop the service management team, clarifying accountabilities and ensuring managers and teams work cohesively toward participant outcomes and organisational priorities.

Skills

Senior leadership

Disability services

Risk management

Budget management

Regulatory compliance

Governance reporting

People management

Education

Bachelor degree or higher in Disability, Human Services, Social Work, Psychology, Nursing, Allied Health, Community Services, Health Management or another relevant human services discipline

Job description

Carpentaria in Brisbane seeks a Director of Client Services to provide strategic and operational leadership for its disability service portfolio, including 24/7 SIL, Pathways and regional operations. You will translate strategy into high‑quality, person‑centred services and oversee safeguarding, risk management and participant outcomes.

The role requires substantial senior leadership experience in disability services, strong financial acumen, and the ability to lead dispersed teams while