Executive Assistant

Serco; Lavadia; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Novated leasing

Benefits program

Fitness Passport

Employee referral program

Career development

Uniform provided

Daily meals

Onsite parking

Job summary

Serco is seeking an Executive Assistant to support the General Manager and Senior Management Team at Clarence Correctional Centre, NSW. You will coordinate complex diaries, travel, and confidential communications while ensuring high standards of professionalism and discretion.

You will provide executive support, prepare reports and minutes, manage multiple priorities, and mentor junior staff where required, contributing to efficient operations at Australia’s largest correctional facility.

Qualifications

• Experience providing executive or senior administrative support.
• Experience supporting senior management or executive leadership teams.
• Experience preparing correspondence, reports and meeting minutes.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Advanced Microsoft Office skills, particularly Excel and Word.
• Excellent written and verbal communication skills with the ability to build strong stakeholder relationships.

Responsibilities

• Provide high-level executive and administrative support to the General Manager and Senior Management Team.
• Manage complex diaries, coordinate meetings and competing priorities.
• Coordinate travel arrangements, expense reconciliations and invoice processing.
• Prepare meeting agendas, minutes, reports and monitor action items.
• Collect and analyse information to prepare correspondence and executive documentation.
• Investigate and respond to internal and external enquiries and complaints.
• Prepare confidential correspondence and manage sensitive information with discretion.
• Coordinate executive events and support strategic initiatives across the Centre.

Skills

Executive support

Diary management

Communication skills

Organisational skills

MS Office

Education

Certificate III/IV in Business Administration

Tools

Excel

Word

Job description

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer plenty of headroom for growth and flexible benefits tailored to every stage of life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program
• Career development and progression opportunities
• Long-term, stable employment with government-backed contracts
• Uniform provided, daily meals & onsite parking

Make an impact at Serco

You'll play a pivotal role supporting the General Manager and Senior Management Team at Clarence Correctional Centre – Australia's largest and most advanced correctional facility. As the Executive Assistant, you'll be at the centre of strategic operations, ensuring senior leaders can focus on delivering exceptional outcomes while you coordinate executive support, confidential communications, and key business activities. The role contributes to promoting rehabilitation, maintaining safety and security, and supporting a respectful environment for staff, inmates and visitors.

As an Executive Assistant in the Centre Services team, you'll make a positive impact by:

• Providing high-level executive and administrative support to the General Manager and Senior Management Team.
• Managing complex diaries, coordinating meetings, appointments and competing priorities.
• Coordinating travel arrangements, expense reconciliations and invoice processing.
• Preparing meeting agendas, minutes, reports and monitoring completion of action items.
• Collecting and analysing information to prepare correspondence, reports and executive documentation.
• Investigating and responding to internal and external enquiries and complaints.
• Preparing confidential correspondence and managing sensitive information with discretion.
• Coordinating executive events and supporting strategic initiatives across the Centre.
• Acting as a subject matter expert for administration processes while mentoring administration staff when required.
• Maintaining effective administrative systems, document registers and accurate records while delivering exceptional customer service.

Serco is a place for you

You're a highly organised, proactive professional who thrives in a fast-paced environment. You enjoy working closely with senior leaders, managing competing priorities, and maintaining the highest levels of professionalism, confidentiality and attention to detail.

To Be Successful In This Role, You'll Have

• Certificate III or IV in Business Administration (desired but not essential) or willingness to undertake if required.
• Considerable experience providing executive or senior administrative support.
• Experience supporting senior management or executive leadership teams.
• Experience preparing correspondence, reports, meeting minutes and statistical information.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Advanced Microsoft Office skills, particularly Excel and Word.
• Excellent written and verbal communication skills with the ability to build strong stakeholder relationships.
• Demonstrated experience maintaining confidential information and accurate records.

Please Note

This position carries trust and responsibility. A comprehensive probity assessment, including a National Police Check, is part of the selection process for this role.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, spectacular headlands, sand dunes and some of Australia's best beaches, together with vibrant cafés, restaurants and welcoming communities.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology and partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.