Executive Assistant

Serco; Grafton; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible benefits

Career development

Employee referral program

Uniform provided

Meals onsite

Parking onsite

Job summary

Serco's Clarence Correctional Centre in NSW is seeking an experienced Executive Assistant to support the General Manager and Senior Management Team, coordinating confidential communications and key business activities. You will manage complex diaries, coordinate travel, prepare meeting agendas and minutes, and produce executive documentation while maintaining discretion and a high level of professionalism.

This role suits a highly organised, proactive professional who thrives in a fast-paced

Qualifications

• Experience providing executive or senior administrative support.
• Certificate III or IV in Business Administration is desirable or willingness to undertake.

Responsibilities

• Providing high-level executive and administrative support to the General Manager and Senior Management Team.
• Managing complex diaries, coordinating meetings, appointments and competing priorities.
• Coordinating travel arrangements, expense reconciliations and invoice processing.
• Preparing meeting agendas, minutes, reports and monitoring completion of action items.
• Collecting and analysing information to prepare correspondence, reports and executive documentation.
• Investigating and responding to internal and external enquiries and complaints.
• Preparing confidential correspondence and managing sensitive information with discretion.
• Coordinating executive events and supporting strategic initiatives across the Centre.
• Acting as a subject matter expert for administration processes while mentoring administration staff when required.
• Maintaining effective administrative systems, document registers and accurate records while delivering exceptional customer service.

Skills

Executive support

Diary management

Stakeholder relations

Communication

Confidentiality

Multitasking

Education

Certificate III/IV in Business Administration

Experience supporting senior management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email management

Job description

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer plenty of headroom for growth and flexible benefits tailored to every stage of life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program
• Career development and progression opportunities
• Long-term, stable employment with government-backed contracts
• Uniform provided, daily meals & onsite parking

Make an impact at Serco

You’ll play a pivotal role supporting the General Manager and Senior Management Team at Clarence Correctional Centre – Australia's largest and most advanced correctional facility. As the Executive Assistant, you’ll be at the centre of strategic operations, ensuring senior leaders can focus on delivering exceptional outcomes while you coordinate executive support, confidential communications, and key business activities. The role contributes to promoting rehabilitation, maintaining safety and security, and supporting a respectful environment for staff, inmates and visitors.

As an Executive Assistant in the Centre Services team, you’ll make a positive impact by:

• Providing high-level executive and administrative support to the General Manager and Senior Management Team.
• Managing complex diaries, coordinating meetings, appointments and competing priorities.
• Coordinating travel arrangements, expense reconciliations and invoice processing.
• Preparing meeting agendas, minutes, reports and monitoring completion of action items.
• Collecting and analysing information to prepare correspondence, reports and executive documentation.
• Investigating and responding to internal and external enquiries and complaints.
• Preparing confidential correspondence and managing sensitive information with discretion.
• Coordinating executive events and supporting strategic initiatives across the Centre.
• Acting as a subject matter expert for administration processes while mentoring administration staff when required.
• Maintaining effective administrative systems, document registers and accurate records while delivering exceptional customer service.

Serco is a place for you

you’re a highly organised, proactive professional who thrives in a fast‑paced environment. You enjoy working closely with senior leaders, managing competing priorities and maintaining the highest levels of professionalism, confidentiality and attention to detail.

To be successful in this role, you’ll have:

• Certificate III or IV in Business Administration (desired but not essential) or willingness to undertake if required.
• Considerable experience providing executive or senior administrative support.
• Experience supporting senior management or executive leadership teams.
• Experience preparing correspondence, reports, meeting minutes and statistical information.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Advanced Microsoft Office skills, particularly Excel and Word.
• Excellent written and verbal communication skills with the ability to build strong stakeholder relationships.
• Demonstrated experience maintaining confidential information and accurate records.

Please note: This position carries trust and responsibility. A comprehensive probity assessment, including a National Police Check, is part of the selection process for this role.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state‑of‑the‑art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, spectacular headlands, sand dunes and some of Australia's best beaches, together with vibrant cafés, restaurants and welcoming communities.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology and partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.