Executive, Aged Care Services

Mercy Community; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Mercy Community in Brisbane seeks an Executive, Aged Care Services to lead both residential and community aged care within a single integrated portfolio. You will ensure safe, high-quality, person-centred care and smooth transitions between home-based support and residential care.

The role oversees clinical governance, compliance with legislation and standards, and growth and financial sustainability across streams.

Qualifications

• Tertiary qualification in nursing, health, aged care management, business or a related discipline.
• Demonstrated senior leadership experience in aged care, including multi-site operational responsibility.
• Sound knowledge of Aged Care Act 2024, Aged Care Quality Standards, AN-ACC, CHSP.
• Proven record of accreditation, quality and regulatory compliance outcomes.
• Strong financial management including large budgets and government funding models.
• Ability to lead clinical governance and manage risk across settings.
• Excellent reports and briefing skills for Executive/Board.
• Desirable: Catholic faith-based not-for-profit exposure.
• Desirable: PALM scheme knowledge and travel capability.

Responsibilities

• Develop and deliver the Aged Care Services operational plan aligned to Mercy Community’s Strategy.
• Lead residential aged care and community aged care as an integrated continuum with clear pathways.
• Identify growth opportunities, including new services and partnerships.
• Integrate pastoral, spiritual, and mission formation across services.
• Ensure decisions reflect Catholic ethics and dignity of older people.
• Oversee occupancy, admissions, care delivery and hotel services in facilities.
• Ensure 24/7 RN requirements and care minutes targets are met.
• Deliver Star Ratings and manage AN-ACC funding classification/reporting.
• Grow client base through referrals and community engagement.
• Maintain clinical governance framework and report to Board committees.
• Oversee incident management, SIRS, complaints and feedback.
• Use quality indicators and audits for continuous improvement.
• Monitor revenue, occupancy, variances, and government claiming.
• Build relationships with CQC and Department of Health, Disability and Ageing.
• Collaborate on workforce planning with People & Culture, PALM.
• Set KPIs for direct reports and performance reviews.
• Prepare reports for CEO, Executive Team, and Board.
• Lead for Aged Care Act compliance and audits.

Skills

Senior leadership

Aged care management

Financial management

Regulatory compliance

Stakeholder engagement

Strategic planning

Communication skills

Travel across Queensland

Education

Tertiary qualification in nursing/health/aged care management/business

Postgraduate qualification in health management or MBA (Desirable)

Job description

The Executive, Aged Care Services leads Mercy Community’s residential aged care and community aged care services as one integrated portfolio. As a member of the Executive Team, the role ensures older people receive safe, high-quality, person-centred care and can move smoothly between home-based support and residential care.

The role is accountable for clinical governance, quality and compliance with aged care legislation and the strengthened Aged Care Quality Standards, and for the growth and financial sustainability of both service streams, in line with Mercy Community’s mission, values and strategic goals.

Salary commensurate with experience plus superannuation plus salary packaging available

This role duties includes but not limited to:

• Develop and deliver the Aged Care Services operational plan, aligned to Mercy Community’s Strategy.
• Lead residential aged care and community aged care as an integrated continuum, with clear referral and transition pathways between home-based support and residential care.
• Identify and evaluate growth opportunities, including new services, service redesign, partnerships and capital development.
• Work with the Director of Mission, Identity & Formation to integrate pastoral care, spiritual care and mission formation across residential and community aged care.
• Ensure decision-making reflects Catholic ethics, Catholic Social Teaching and the dignity of every older person.
• Provide operational oversight of all residential aged care homes, including occupancy, admissions, care delivery and hotel services.
• Ensure care minutes targets and 24/7 registered nurse requirements are met.
• Deliver approved Star Ratings across residents’ experience, compliance, staffing and quality measures. Oversee accurate and timely AN-ACC funding classification and reporting through the National Aged Care Mandatory Quality Indicator Program.
• Lead home and community aged care services, including the Support at Home program and the Commonwealth Home Support Programme (CHSP).
• Ensure accurate care management, budgeting, pricing, claiming and participant statements under Support at Home.
• Grow the client base through referral relationships, My Aged Care and local community engagement.
• Maintain a strong clinical governance framework across both settings, reporting to the Board and relevant Board Sub-Committees.
• Oversee incident management, including the Serious Incident Response Scheme (SIRS), open disclosure, complaints and feedback.
• Use quality indicators, audits and resident and client feedback to drive continuous improvement.
• Monitor revenue, occupancy, unspent funds, and act early on variances.
• Ensure accurate government claiming, accommodation payments (RADs/DAPs) and fee management in line with legislation.
• Build effective relationships with the Aged Care Quality and Safety Commission and the Department of Health, Disability and Ageing.
• Partner with People & Culture on workforce planning, recruitment, retention and capability, including the Pacific Australia Labour Mobility (PALM) scheme.
• Set and monitor KPIs for direct reports through supervision, team meetings, training, formation and performance appraisals in accordance with Mercy Community policies and procedures.
• Contribute as an active member of the Executive Team to organisation-wide planning, decision-making and performance.
• Prepare high quality reports and papers for the CEO, Executive Team, Board and Board Sub-Committees within required timeframes.
• Ensure compliance with the Aged Care Act 2024, the strengthened Aged Care Quality Standards, the Statement of Rights and the Code of Conduct for Aged Care.
• Lead preparation for, and responses to, Aged Care Quality and Safety Commission audits, assessment contacts and provider registration requirements

About you

As the successful applicant, you will possess

• Tertiary qualification in nursing, health, aged care management, business or a related discipline.At least 7 years’ senior leadership experience in aged care, including multi-site operational responsibility.
• Demonstrated experience leading both residential aged care and home or community care services. Sound working knowledge of the Aged Care Act 2024, the strengthened Aged Care Quality Standards, AN-ACC, Support at Home and CHSP.
• Proven record of achieving accreditation, quality and regulatory compliance outcomes.
• Strong financial management experience, including management of significant budgets and government funding models.
• Demonstrated ability to lead clinical governance and manage clinical and operational risk.
• Outstanding leadership capability and a proven record of developing and inspiring a cohesive, high-performing team. Excellent written and verbal communication skills, with demonstrated ability to prepare high-quality reports and briefings for Executive and Board audiences.
• Proven experience and personal ethics and values that model Mercy Community’s mission, values and culture.
• Knowledge of the principles of Catholic Social Teaching.
• Current driver licence and the ability to travel across Queensland, including overnight stays.
• Ability to obtain and maintain a positive Aged Care worker screening/clearance and any other legislatively required personal history screening.
• Postgraduate qualification in health management, business (MBA) or similar. (Desirable)
• Current registration as a Registered Nurse with AHPRA. (Desirable)
• Experience in and understanding of a Catholic or faith-based not for profit. (Desirable)
• Experience leading service growth, transformation or major change programs.(Desirable)