Exchange Engineer

Fujitsu; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive culture

Tailored career paths

Awards and recognition programs

Flexible work options

Job summary

Fujitsu is seeking an experienced NV1 Exchange Support Engineer to deliver secure, reliable operational support for the Client’s Microsoft Exchange and messaging environment.

You will maintain Exchange services, resolve complex incidents, implement changes, and support availability, performance and security across critical communications platforms. Collaboration with IT teams and knowledge sharing will be essential.

Qualifications

• Experience providing L2/L3 support for Exchange environments.
• Proficiency with PowerShell for administration and automation.
• Strong communication and customer-service skills required.

Responsibilities

• Provide L2/L3 support and troubleshoot complex Exchange issues.
• Administer Exchange Online, mailboxes, groups, rules and retention policies.
• Support Exchange migrations and hybrid environments.
• Use PowerShell for administration and automation.
• Monitor mail flow, service health and availability.
• Collaborate with AD, Entra ID, network and security teams.

Skills

L2/L3 support

PowerShell

Customer service

Strong communication

Tools

Exchange Online

Exchange Management Shell

Active Directory

Microsoft 365 (M365)

Job description

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking an experienced NV1 Exchange Support Engineer to provides secure, reliable and customer-focused operational support for the Client’s Microsoft Exchange and messaging environment.

The role is responsible for maintaining Microsoft Exchange services, resolving complex incidents, implementing approved changes and supporting the availability, performance and security of critical communication platforms.

The engineer will work within Fujitsu service management and customer governance frameworks and collaborate closely with infrastructure, identity, security, network, endpoint and service desk teams.

Responsibilities and Accountabilities

• Provide L2/L3 support and troubleshoot complex Exchange issues.
• Administer Exchange Online, mailboxes, distribution groups, transport rules and retention policies.
• Support Exchange migrations and hybrid environments.
• Use PowerShell / Exchange Management Shell for administration and automation.
• Monitor mail flow, service health, performance and availability.
• Perform incident and root-cause analysis and implement approved changes.
• Work with Microsoft and third-party suppliers to resolve complex issues.
• Collaborate with Active Directory, Entra ID, network, security and M365 teams.
• Maintain technical documentation and meet agreed service levels.
• Provide guidance and knowledge sharing to the existing Exchange team.

Requirements and Experience

• Strong experience supporting Microsoft Exchange in enterprise environments.
• Strong knowledge of:

• Mailbox databases
• Database Availability Groups (DAG)
• Transport services
• Connectors
• Certificates
• High availability
• Disaster recovery

• Strong experience with Exchange Online and hybrid messaging environments.
• Proficiency with Exchange Management Shell and PowerShell for administration, troubleshooting and automation.
• Strong knowledge of Active Directory, DNS, authentication, certificates, identity services and Microsoft 365 dependencies.
• Demonstrated experience troubleshooting complex:

• Email-flow issues
• Performance issues
• Availability issues
• Client-access issues
• Permission and configuration issues

• Experience working within ITIL/service management, incident, problem and change-management processes.
• Ability to produce clear technical documentation, implementation plans, test evidence and stakeholder updates.
• Strong analytical, communication and customer-service skills.
• Ability to work effectively in a secure, multidisciplinary and customer-focused environment.
• NV1 Required

Why Fujitsu?

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [e-mail].

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles – PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).