Exam Officer, Industry Advisory

BPC; Melbourne; Hybrid; AUD 72,000 - 80,000; Full time

Job summary

The Building & Plumbing Commission (BPC) is seeking an Exam Officer, Industry Advisory to support the administration and delivery of practitioner examinations across both the building and plumbing streams in Melbourne. You will manage candidate bookings, notices, and payments while safeguarding examination integrity and keeping accurate records.

The role partners with Assessment Coordinators, Technical Advisors, Examiners and external stakeholders to ensure smooth online and in-person exams,

Qualifications

• Experience administering practitioner examinations.
• Ability to follow procedures and maintain confidentiality.
• Experience with payments processing and records management.
• Strong written and verbal communication skills.

Responsibilities

• Candidate bookings and examination scheduling.
• Examination notices and candidate communications.
• Examination payment processing.
• Examination records and database administration.
• Support for online and in-person examination delivery.
• Examination platform administration activities.
• Examination documentation and reporting.
• Customer service and stakeholder support.

Skills

Administrative skills

Organisational skills

Customer service

Communication

Data and records management

Tools

Microsoft Office

Database systems

Examination platforms

Job description

# Exam Officer, Industry Advisory* Melbourne - CBD* Administration / Secretarial* Fixed term - full time## About this role**Exam Officer, Industry Advisory (2 Positions)****Salary from $72,189** **per annum plus super***(VPS Grade 2)** 2x Fixed term, Full Time Opportunities - until 31 March 2028* Support the delivery of Building and Plumbing practitioner examinations across Victoria* Play a key role in candidate experience and examination administration* Be part of a new approach to contemporary regulatory practices and digital examination delivery**Summary**Support the administration and delivery of practitioner examinations and assessments across the Building and Plumbing Commission, ensuring candidates receive professional, accurate and timely services while maintaining examination integrity and operational excellence.**About the Role**The Exam Officer, Industry Advisory is responsible for providing administrative support for the delivery of practitioner examinations and assessments across both the building and plumbing streams. The role plays an important part in ensuring examinations are delivered efficiently, professionally and in accordance with established procedures.This includes responsibility for:* Candidate bookings and examination scheduling* Examination notices and candidate communications* Examination payment processing* Examination records and database administration* Support for online and in-person examination delivery* Examination platform administration activities* Examination documentation and reporting* Customer service and stakeholder supportWorking closely with Assessment Coordinators, Technical Advisors, Examiners and external stakeholders, the role contributes to the successful delivery of practitioner examinations while supporting the BPC's registration and licensing functions.**What We Are Looking For*** Strong administrative and organisational skills with the ability to manage multiple tasks and competing priorities.* Demonstrated attention to detail and a commitment to maintaining accurate records and information.* Excellent customer service skills and the ability to communicate effectively with a diverse range of stakeholders.* Experience working within established procedures and maintaining confidentiality when handling sensitive information.* Strong written communication skills, including the preparation of correspondence and administrative documentation.* Experience using business systems, databases and Microsoft Office applications.**Desirable Experience*** Experience in examination administration, customer service, regulatory administration or education support environments.* Experience working in a government, regulatory or service delivery environment would be advantageous.**About the BPC**The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing. It supports the growing Victorian community through harm-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control, regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes and a commitment to the public interest.**Commitment to Diversity** We celebrate the diversity of our workforce. The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at [e-mail]. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. **How to Apply** We require you to upload: * an **up-to-date** resume.* Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.**Important information** Only electronic applications submitted via careers.vic.gov.au will be accepted. Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months. The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.## Job details| | || --- | --- || Job Reference: | VG/BPC/GLRO/1945563/EON || Location: | Melbourne - CBD || Work Type: | Fixed term - full time || Job Function: | Administration / Secretarial || Classification: | VPSG2.2 || Salary Range: | $72,189 - $79,753 || Job Duration: | 31 March 2028 || Date posted: | 28-Oct-2026 || Application Close Date: | 11-Nov-2026 || Attachments: | PD - Exam Officer - Industry Advisory - Grade 2.2.pdf (PDF, 304KB)Position Description || Contact: | Benjamin Fenton [e-mail] |