Evergreen: Workplace Experience Coordinator

Cbre Group, Inc.; City of Melbourne; On-site; AUD 50,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in Melbourne, VIC, Australia seeks a warm and proactive Workplace Experience Coordinator to deliver exceptional service to employees and guests.

You will serve as the first point of contact, issue passes, and support daily operations in a designated building. Join CBRE to contribute to a world-class experience, coordinating events, handling inquiries, and ensuring smooth facilities management.

Qualifications

• High School Diploma or GED required with up to 2 years of related experience.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and basic IT literacy.

Responsibilities

• Greet visitors and manage pass issuance following security protocols.
• Answer phone professionally, assist with inquiries, and coordinate meetings.
• Coordinate events, dining and activities for building occupants.
• Manage maintenance requests and workplace services such as mail and onboarding.
• Support on-site vendors and ensure safety procedures are followed.

Skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Evergreen: Workplace Experience Coordinator CBRE Group, Inc. Melbourne, VIC, AU

Job Description

• Join CBRE a global leader in Commercial Real Estate
• Submit your application as an Expression of Interest
• Career Path Opportunities
• Full Time Opportunity
• Open to all major cities; Sydney, Melbourne, Brisbane, Canberra & Perth

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.