Event Supervisor

Arts Centre Melbourne; Melbourne; On-site; AUD 48,000 - 69,000; Full time

Benefits offered by this job

Complimentary tickets

Food & beverage discounts

Commuter benefits & parking

Wellbeing & development programs

Employee assistance programs

Job summary

Arts Centre Melbourne is seeking Hospitality Supervisors to lead our on-site food, beverage and guest experiences across The State Theatre, Hamer Hall and Sidney Myer Music Bowl. You’ll guide service during corporate events, banquets and daily outlets, while building strong client relationships and mentoring teams in a dynamic arts precinct.

The role requires hands-on leadership, available to cover varied rosters and longer hours in busy periods, with an hourly rate of 42.67 AUD (casual loading

Qualifications

• Experience leading a team in a busy event operations environment.
• Proven ability to manage clients from event start to departure.
• Knowledge of food handling standards and OH&S compliance.
• Delivery of customer service excellence in hospitality settings.
• Holding a valid Food Handling Certificate and RSA is required.

Responsibilities

• Lead the team to deliver exceptional service across events and outlets.
• Support outlets such as The Dining Room and Presidents Lounge with client relationships.
• Manage rosters and adapt hours in a fast-paced environment.
• Drive continuous improvement and guest satisfaction during performances and events.
• Collaborate with Senior Manager to ensure seamless operations.

Skills

Team leadership

Event operations

A la carte dining

Client management

Problem solving

Food safety & OHS

Customer service

Food Handling Certificate

RSA Certificate

Job description

Join Us as We Welcome a New Chapter in Hospitality

With the highly anticipated reopening of the Ian Potter State Theatre, Arts Centre Melbourne’s hospitality operation is entering an exciting new phase of growth.

As we prepare to welcome increased audiences, new events and greater trading volumes across our venues, we have also seen a number of talented team members progress into new roles through our recent internal promotions. As a result, we are now looking to expand our leadership team and are seeking Hospitality Supervisors to join us.

This is a fantastic opportunity for experienced hospitality professionals who are ready to take the next step in their career and play a key role in delivering exceptional food, beverage and customer experiences across one of Australia’s leading arts and cultural precincts.

Working across our diverse hospitality portfolio, our supervisors are hands‑on leaders who help drive service excellence, support and develop our teams, and ensure every performance, event and trading period runs seamlessly.

• Hourly rate of $42.67 inclusive of 25% casual loading
• Leadership opportunity that welcomes continuous improvement
• Work in an iconic Melbourne venue

About the Position

In conjunction with the Senior Manager, Hospitality and Events, you will lead the team effectively to create memorable experiences for corporate daytime clients, cocktail parties, and banquet dinners. 11 events spaces across 3 world class venues in The State Theatre, Sidney Myer Music Bowl and Hamer Hall.

The role will also include working across both The Dining Room & Presidents Lounge, assisting with the overall management of the outlets with a focus on creating client relationships with regular patrons, whilst also supporting as needed in other Hospitality Outlets.

Supervisors will need to be available across a variety of roster patterns and willing to work longer hours as required in a busy fast paced operations team.

Ever wondered what the fuss is behind those secret doors? Now’s your chance to find out!

Hourly rate of $42.67 inclusive of 25% casual loading plus superannuation.

Your Skills and Experience

• Experience in effectively leading the performance of a team in an event operations environment
• Experience in effectively leading the performance of a team in an a la carte dining environment
• Experience in client management from onset of event through to departure
• Solutions focused, able to proactively resolve issues in real time
• Experience and knowledge of food handling standards and OHS compliance
• Experience in the delivery of customer service excellence
• Food Handling Certificate
• Current RSA Certificate

For more details, please read: Position Description - Supervisor Hospitality 2026.pdf

About the Team

The Hospitality team sits within the Destination and Audience Pillar and is responsible for the exceptional service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members and specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to [e-mail]

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia.

Arts Centre Melbourne is an Equal Employment Opportunity Employer.