Event Floor Manager

Novotel & ibis Balikpapan; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Career development opportunities

Central Melbourne CBD location

Laundered uniforms

Work anniversary hotel stay

Accor employee benefits

Job summary

Sofitel Melbourne On Collins is seeking a capable, service-driven leader for Conference & Events Operations. You will oversee planning, staff allocations, and adherence to Event Orders, delivering hands-on F&B service while driving revenue opportunities in a fast-paced luxury environment.

Collaborating with kitchen teams and the Conference & Events Sales group, you will maintain high hygiene standards, complete post-function reporting, and lead by example to elevate guest experiences and team

Qualifications

• Proven leadership in conference and events or F&B management.
• Strong service orientation with attention to detail.
• Experience in fast-paced hotel environments and luxury brands.

Responsibilities

• Oversee planning and preparation of events before staff arrival.
• Supervise and support the team to maintain service standards and upsell opportunities.
• Coordinate with kitchen teams for food quality and presentation, ensure hygiene compliance.
• Manage post-function reporting, invoicing and end-of-day checks.
• Lead training and development to drive operational excellence and guest satisfaction.

Skills

Leadership

Event operations

F&B management

Guest service

Job description

Company Description

Sofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.

Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.

Elegantly Chic Venue Spaces:

• Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.

Restaurants, Bars & Events venues:

• No35 Restaurant: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.
• Atrium Bar on 35: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.
• Club Lounge: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.

Job Description

We are looking for a capable and service-driven individual to join our team in a leadership role within Conference & Events Operations. In this position, you will ensure the seamless delivery of events by overseeing the planning and preparation process before staff arrival, including staff allocations and a detailed understanding of Event Orders. You will supervise and support the team to uphold consistent service standards, while also delivering hands‑on food and beverage service and identifying opportunities to enhance revenue.

Your responsibilities will include liaising with kitchen teams to ensure the quality and presentation of food, maintaining hygiene and legislative standards, and working closely with the Conference and Events Sales team to ensure all client requirements are met. You will manage post‑function reporting, invoicing, and contribute to a thorough end‑of‑day clean‑up and equipment check.

A strong focus on guest satisfaction, team morale, and proactive problem‑solving is essential, along with a commitment to training and developing team members. You will also be responsible for completing departmental objectives, conducting performance evaluations, and supporting the wider leadership team in achieving operational excellence. This role demands attention to detail, a high level of efficiency, and the ability to lead by example in a fast‑paced, guest‑focused environment.

Qualifications

You are a passionate Food & Beverage professional with strong attention to detail, exceptional communication skills, and a drive for exceptional service. You thrive in fast‑paced environments and bring a proactive, solutions‑focused approach to every challenge. Your ability to manage events from planning through to execution ensures clients return time and again. You have several years of experience in a Conference & Events or F&B managerial role and are looking to grow your career in hotels and hospitality

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels