Event Delivery Supervisor - The Cutaway

International Convention Centre Sydney (ICC Sydney); Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

ICC Sydney is seeking a passionate and experienced Event Delivery Supervisor to join our world-class team. The role is stationed at The Cutaway and will work across ICC Sydney venues depending on business needs, delivering extraordinary service for large-scale events.

The ideal candidate will lead a diverse operations team, overseeing food & beverage, logistics, security and safety, ensuring seamless event execution and strong stakeholder relationships.

Qualifications

• Experience leading event operations teams.
• Proven ability to coordinate food & beverage services, logistics and venue readiness.
• Strong client liaison and stakeholder management skills.

Responsibilities

• Coordinate and deliver event operations including F&B service, venue readiness, logistics and loading dock activities.
• Act as key contact and escalate issues for clients during event tenancy.
• Lead and mentor a large team across event operations and F&B services.
• Oversee coordination with internal departments to ensure end-to-end delivery.
• Drive operational excellence and guest experience to uphold ICC Sydney standards.

Job description

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At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark – The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases – making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a passionate and experienced Event Delivery Supervisor to join our world-class team. No two days will be the same while you empower our team to deliver extraordinary service for a multitude of events across our venues. This role will be stationed at the Cutaway but will still work across both ICC Sydney and The Cutaway depending on business needs.

Our ideal candidate is a confident operational leader with a proven track record in supporting the delivering of large and complex events, from bump in to bump out within large scale events venues.

You should possess a passion and deep understanding of all aspects of event operations, including food and beverage delivery, logistics coordination, security, risk, and safety and proven success in managing complex operations with onsite execution. Excellent written and verbal communication skills are essential, to create relationships with both internal and external stakeholders, assisting in the delivery of world class events.

In this role, you will:

• Coordinate and deliver event operations, including food and beverage service, venue readiness, logistics and loading dock activities, ensuring seamless event delivery and compliance with ICC Sydney policies, procedures and service standards.
• Act as the key point of contact and escalation for clients and stakeholders during event tenancy, ensuring all service requests, operational needs, and issues are resolved efficiently and to the highest standard.
• Lead, mentor, and manage a large, diverse team across event operations and food & beverage services, fostering a high-performance culture focused on service excellence and accountability.
• Oversee coordination with internal departments including logistics, technical services, and hospitality to ensure seamless, end-to-end event delivery.
• Drive operational excellence by implementing and maintaining best-in-class standards in client service and guest experience, reinforcing ICC Sydney’s reputation as a premium event destination.