Event Delivery Coordinator
Jomablue Pty Ltd
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Benefits offered by this job
Job summary
Jomablue in Ultimo, NSW, is seeking an Event Delivery Coordinator to join our Professional Services team. You will collaborate with event agencies, marketing managers and internal teams to deliver outstanding virtual and in-person experiences, with travel nationally and internationally.
Based in the Sydney hub, you’ll manage project plans, support clients from onboarding to delivery, and ensure high-quality outcomes through robust processes and hands-on teamwork.
Qualifications
- 1-2 years experience in Customer Success or Onboarding.
- Detail oriented with excellent organisational and presentation skills.
- Time management with ability to multi-task and meet deadlines.
- Proactive, self-motivated and a team player.
- Flexible and adaptable approach.
- Demonstrated technical agility with evolving products.
- Familiar with cloud-based tech (G-Suite, MS 365, Salesforce).
- Experience in digital production, account management, or supporting website projects.
- Experience with CRM, CMS and project management software.
- Interest in SaaS or technology to support customer success.
Responsibilities
- Produce and maintain multiple project plans and documentation for client events using our standard tools.
- Partner with internal Project Delivery Leads and liaise with customers for the full duration of the project.
- Apply Jomablue products to build, deliver and support virtual and onsite experiences.
- Participate in and contribute to client meetings.
- Respond to customers’ requests in a Help Desk environment within defined processes and SLAs.
- Follow SOPs to complete tasks within the specified timeframes.
- Work onsite within a team at national and international venues to deliver projects.
Skills
Tools
Job description
Jomablue is a premium enterprise event technology company, trusted by some of the world's leading organisations to deliver complex, high-stakes events.
With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named ‘Best Event Management Platform’ at the Event Technology Awards and certified as a ‘Great Place to Work’, the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers.
Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it.
We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work!
If you want to do meaningful work, at a company that is growing and continues to prove itself . . this is your chance.
The Event Delivery Coordinator reports to the Senior Manager, Sydney Hub and plays a key role in helping our customers succeed with our world-class event management software.
Working within our Professional Services Team, you’ll collaborate with event agencies, marketing managers, and internal teams to deliver exceptional virtual and in-person event experiences. We rely on robust processes to ensure top-quality outcomes, and your ideas and contributions will be valued in shaping our success. Passion for outstanding service, a team-oriented mindset, flexibility to adapt to the varying hours of the events industry, and the willingness to travel to events both nationally and internationally are essential in this dynamic and rewarding role.
You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.
This is a full-time role based in our Ultimo, NSW office.
Regular domestic and international travel is required to support event delivery.
- Produce and maintain multiple project plans and documentation for client events using our standard business tools
- Partner with internal Project Delivery Leads and liaise with customers for the full duration of the project
- Apply Jomablue products to build, deliver and support virtual and onsite experiences
- Participate in and contribute to client meetings
- Respond to customers’ requests in a Help Desk environment within defined processes and SLAs
- Follow standard operating procedures to complete tasks within the specified timeframes
- Work onsite within a team at national and international venues to deliver projects
While we list some skills and experience items below, we are focused on finding the right person who wants to learn.
- 1-2 years experience in a role such as:
- Customer Success or Customer Onboarding
- Detail oriented with excellent organisational and presentation skills
- Time management - able to consistently meet deadlines and multi-task
- Proactive and self-motivated as well as being a team player
- A flexible and adaptable approach
- Demonstrated technical agility, with the ability to quickly learn and excel with evolving products
- Competent with modern cloud-based technologies (including or similar to G-Suite, Microsoft Office 365, Salesforce, etc)
- Experience in digital production, account management, or supporting website development projects, from requirements gathering through to successful launch.
- Experience working with CRM, CMS and project management software
- An interest in SaaS or technology to support customer success
We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are:
Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.
Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.
A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.
Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.
The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.
Leveraging AI tools effectively and ethically to enhance productivity, improve processes and drive smarter ways of working.
- A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
- A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
- Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
- Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
- Regular Best Practice Lunch and Learns and knowledge-sharing sessions that promote collaboration and continuous learning.
- A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
- A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
- Regular team lunches, after-work socials, and team celebrations throughout the year.
- Access to our in-building gym, sauna, and golf simulator.
- Work from Anywhere for up to six weeks per calendar year from a location that’s different to your usual hub.
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