Event Administrator

HIA; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Employee wellbeing initiatives

Corporate discounts

Salary packaging options

Paid parental leave

Employee Assistance Program

Life and Salary Continuance Insurance

Recognition and milestone programs

Job summary

HIA in Townsville, Queensland, is seeking an organised Event Administrator to join our Events team and support planning through to delivery of industry awards and networking programs. You will coordinate registrations, manage attendee communications, and maintain records in EventsAir and CRM systems while assisting with invoices and reporting.

A proactive approach and strong written and verbal communication are essential.

Qualifications

• Previous experience in administration, events, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Confidence working with databases, CRM systems and Microsoft Office.
• Proactive approach and willingness to learn.

Responsibilities

• Coordinate event registrations and attendee communications.
• Maintain accurate records within EventsAir and CRM systems.
• Process invoices, monitor debtors and assist with event reporting.
• Support event planning, logistics and onsite delivery.
• Assist with awards program administration and stakeholder communications.
• Liaise with internal teams to support event promotion and member engagement.
• Identify opportunities to improve processes and the customer experience.

Skills

Organised

Event coordination

CRM systems

Microsoft Office

Attention to detail

Tools

EventsAir

OpenWater

CRM

Job description

Help deliver industry-leading events and awards programs

HIA is Australia's peak residential building industry association, supporting and advocating for a strong and sustainable housing sector.

We're looking for an organised and energetic Event Administrator to join our Events team. This is a fantastic opportunity for someone who enjoys working behind the scenes to coordinate events, manage registrations and support the delivery of industry-recognised awards and networking programs.

If you're highly organised, love working with systems and enjoy seeing an event come together from planning through to delivery, we'd love to hear from you.

About the role

Reporting to the Events Manager, you'll provide administrative and operational support across HIA's events and awards programs.

Key responsibilities include:

• Coordinating event registrations and attendee communications
• Maintaining accurate records within EventsAir and CRM systems
• Processing invoices, monitoring debtors and assisting with event reporting
• Supporting event planning, logistics and onsite delivery
• Assisting with awards program administration and stakeholder communications
• Liaising with internal teams to support event promotion and member engagement
• Identifying opportunities to improve processes and the customer experience

About you

You are organised, detail-oriented and enjoy working in a fast-paced environment. You can manage multiple tasks, communicate professionally and work collaboratively as part of a team.

You'll ideally bring:

• Previous experience in administration, events, customer service or a similar role
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Confidence working with databases, CRM systems and Microsoft Office
• A proactive approach and willingness to learn
• Experience with EventsAir, OpenWater or similar event platforms will be highly regarded

Why join HIA?

At HIA, you'll be part of a supportive and collaborative team that delivers events valued by members across the residential building industry.

We offer:

• Flexible work arrangements
• Professional development opportunities
• Employee wellbeing initiatives
• Corporate discounts
• Salary packaging options
• Paid parental leave
• Employee Assistance Program
• Life and Salary Continuance Insurance
• Recognition and milestone programs