Event Activation Manager

Playbill Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Playbill Venues in Sydney, Moore Park, is seeking an Event Activation Manager to lead the delivery of event food and beverage services across venues and to supervise pop-up operations. You will ensure compliant performance and manage casual workforce and contracted suppliers to deliver optimal experiences for clients and patrons.

This permanent 38-hour week role requires weekend and public holiday work and reports to the Customer Services Manager.

Qualifications

• 3 years’ experience in a comparable management role.
• Strong leadership, communication and organisational skills.
• Excellent customer and client focus.
• Broad understanding of event and food & beverage operations in venues.
• Ability to create and develop opportunities for F&B sales.
• Valid Advanced NSW RSA compliance; able to act as Licensee Representative.
• Proven ability to work with diverse stakeholders, industry, government and contractors.

Responsibilities

• Lead the F&B department in improving business financial outcomes.
• Supervise and ensure processes are carried out by the operational team.
• Set up and maintain F&B outlets and storage areas.
• Manage event delivery requirements for the F&B department.
• Oversee stock ordering, monitoring and control; monthly stocktake.
• Ensure compliance with NSW Liquor laws and council regulations.
• Identify and manage third party F&B services and suppliers.
• Maximise patron and client satisfaction and safety; produce business reports.
• Uphold Group WHS standards and related procedures; perform other duties as required.

Skills

Leadership

Communication

Organisational skills

Customer focus

Event operations knowledge

RSA compliance

Stakeholder management

Tools

Square POS

Stock control systems

Deputy rostering platform

Job description

About Playbill Venues

Playbill Venues is the venue management company responsible for managing “The Hordern Pavilion”, Sydney’s iconic entertainment, cultural and live music venue. The organisation is focussed on delivering exceptional customer experiences through a diverse and evolving range of events.

Role Purpose

The Event Activation Manager is directly responsible for leading the operational delivery of event food and beverage services in support of the Customer Services Manager to ensure the successful and compliant performance of the Playbill Venues food and beverage department. Manage pop-up F&B operations at contracted venues and lead curation and design of the Hordern Plaza activation ensuing Playbill Venues delivers an optimal experience, to clients and patrons. This includes supervising Playbill Venues casual workforce, food and beverage service providers and contracted suppliers.

Permanent position (1 FTE), based on 38 hours a week. Weekend and public holidays work will be required.

Reports to: Customer Services Manager

Location: Sydney, Moore Park

Essential Skills and Experience

• 3 years’ experience in a comparative management role.

• Strong leadership, communication, and organisational skills

• Excellent customer and client focus

• Broad understanding of event and food and beverage operations in venues

• Ability to create and develop opportunities for food and beverage sales

• Valid Advanced NSW Responsible Service of Alcohol Competency and ability to act as nominated Licensee Representative for venues under management

• Proven ability to work effectively with a wide range of stakeholders, industry, government, contractors and professionals

Areas of Responsibility

Event/Venue Operations

• Lead the F&B department in maintaining and improving the business financial outcomes

• Supervise and ensure processes and directions are carried out within the operational team

• Set up and maintain F&B outlets and storage areas

• Supervise and implement event delivery requirements for the F&B department

• Effective F&B stock ordering, monitoring and control

• Procedural adherence including accurate monthly stocktake and post event reporting

• Guarantee PV’s adherence and compliance to NSW Liquor licensing laws and regulations

• Ensuring F&B department is adhering to council regulations

• Identifying and supervising third party F&B services, suppliers and contacts that enhance PV’s success

• Maximise patron and client satisfaction and safety

• Key business reporting on area of responsibility

• Ensure and maintain the F&B department adherence to Group WHS standards

• Other duties as required

Event Curation

• Design and curate pop-up activation events for the plaza and other venues as determined

• Design and deliver integrated themed café and bar experiences into the diverse range of Hordern Pavilion events

• Design and manage themed pop-up food and beverage experiences for national touring events as secured by Playbill Venues

Casual Staff Management

• Manage appropriate event specific staffing levels

• Manage and roster casual workforce on monthly and fortnightly intervals as required

• Recruit and continually develop casual F&B workforce to ensure F&B department standards, focusing on PV’s RSA compliance

• Onboard new employees ensuring they are trained, inducted, informed of WHS procedures and presentation standards

• Ensure safe systems of work are understood and adhered to by casual workforce in all department area’s

• Maximise retention by building the morale and positive culture for the casual workforce

• Other duties as required

WHS and the Environmental Management Systems

• Ensure all venue operations under the role are delivered in accordance with company policies and management systems, including WHS and the Environmental Management System (ISO 14001:2015)

Desirable Skills and Experience

• Previous experience as a nominated manager or liquor licensee

• NSW Advanced Licensee qualification

• Experience with Square POS and stock control systems

• Experience with Deputy rostering platform

• Knowledge of entertainment and live music industries

• Class C Driver’s License

• Forklift licence (or ability to obtain)

For further information regarding the role please contact ***************@playbillvenues.com.au