EUC Engineer: Endpoint & SOE Optimization

KBR; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working conditions

Competitive salary

Paid parental leave

Income protection

Career development

Job summary

KBR in Australia is seeking an End User Compute Engineer to sustain and improve EUC platforms across government networks. You will manage endpoint configurations, SOE images, and application packaging using MDT, SCCM and Tanium while ensuring security, patching, and user experience.

You will work under the SDM with incident and change management, act as escalation point, and collaborate with infrastructure and service delivery teams to deliver reliable end-user services and compliant

Qualifications

• 3+ years’ experience in an EUC, Desktop Engineering or Systems Administration role.
• Demonstrated experience supporting Citrix Virtual Apps and Desktops (or equivalent VDI platforms).
• Endpoint management via SCCM, Tanium or similar platforms.
• SOE development and management with MDT or other imaging tools.
• Proven experience with application packaging, deployment and lifecycle management.
• Strong understanding of patch management, user file storage solutions and folder redirection.
• Working knowledge of Active Directory, Group Policy, Windows 10/11 desktop operating systems.
• NV1 Security clearance (with the ability to upgrade to NV2).
• ITIL V3/4 Foundation Certification.

Responsibilities

• Provide day-to-day sustainment of EUC platform services.
• Monitor endpoint performance, patch compliance, and availability.
• Administer EUC services across government networks with varying sizes and classifications.
• Respond to and resolve incidents and service requests.
• Work within SHIs and in alignment with SOW-defined service boundaries.
• Act as a primary escalation point for complex EUC-related incidents and problems.
• Conduct root cause analysis for recurring issues and implement corrective actions.
• Plan, test and implement changes in accordance with established change management processes.
• Participate in change advisory board (CAB) meetings where required, ensuring EUC-related changes are risk-assessed and documented.
• Ensure changes are rolled out with minimal user disruption and in line with service level expectations.
• Maintain and enhance Standard Operating Environment (SOE) images for desktops and servers using tools such as MDT and SCCM.
• Manage and deploy operating system updates, security patches and configuration baselines.
• Ensure consistent application of group policies and compliance with configuration standards.
• Package, test, and deploy applications to endpoints and servers using SCCM and/or Tanium.
• Manage application updates, version control, and compatibility with the SOE.
• Liaise with application owners and business stakeholders to ensure successful packaging and deployment of new applications.
• Support enterprise user file storage solutions and ensure availability and recoverability of user data.
• Implement and maintain profile management and redirection solutions.
• Support migration and consolidation of user data during SOE refreshes or system transitions.
• Act as an escalation point for technical ICT incident, working closely with internal teams and external partners to restore services quickly and effectively.
• Participate in post-incident reviews to analyse root causes and implement preventive measures.

Skills

Citrix Virtual Apps and Desktops

SCCM / Endpoint management

Tanium

MDT imaging tools

Application packaging

Patch management

Active Directory / Group Policy

Windows 10/11

NV1 Security clearance

ITIL v3/4 Foundation

Tools

SCCM

Tanium

MDT

Citrix Virtual Apps and Desktops

PowerShell

Job description

KBR in Australia is seeking an End User Compute Engineer to sustain and improve EUC platforms across government networks. You will manage endpoint configurations, SOE images, and application packaging using MDT, SCCM and Tanium while ensuring security, patching, and user experience.

You will work under the SDM with incident and change management, act as escalation point, and collaborate with infrastructure and service delivery teams to deliver reliable end-user services and compliant