EUC Engineer Desktop support

Ampstek; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Ampstek is seeking an experienced Windows desktop and enterprise support specialist in Sydney to join a 24x7 service organization. You will provide incident and change support for Windows servers, manage multi-domain AD environments, and collaborate with stakeholders across suppliers to ensure high availability.

You will leverage SCCM/Intune, ITSM tooling (ServiceNow), and analytics platforms (Aternity, Nexthink) to troubleshoot, report, and drive continuous improvements, mentoring junior

Qualifications

• Strong Windows troubleshooting and problem-solving skills.
• Strong understanding of SCCM / Intune technology and their technology trends.
• Strong experience with Active Directory Services, including Group Policy and other related services.

Responsibilities

• Provide Incident, change support for Windows servers catering to customers in a 24x7 service organization.
• Supervision of junior desktop support engineers and creation of training guides for new joinees.
• Prepare weekly, monthly reports using ITSM tools like ServiceNow and convert analytical findings into outcome driven initiatives.

Skills

Windows troubleshooting

SCCM/Intune

Active Directory

Group Policy

Incident & change support

Multi-domain environments

Tools

ServiceNow

Nexthink

Aternity

ITSM tools

Job description

• Strong Windows troubleshooting and problem-solving skills.
• Strong understanding of SCCM / Intune technology and their technology trends.
• Strong experience with Active Directory Services, including Group Policy and other related services.
• Provide Incident, change support for Window servers catering to customers in a 24x7 service organization.
• Strong experience supporting enterprise scale multi domain windows environments across multi-hosted platform environments.
• Use monitoring tools to oversee multiple Windows systems operating within a defined support operations area
• Utilize available reports or create custom reports to perform capacity analysis and troubleshoot issues proactively
• Implementation and assessment of Management Suite, resolving technical issues and handling data networks.
• Installation, assessment, and testing of desktop software applications
• Resolution of technical issues.
• Extract and drive values from the end user analytics tools like Aternity, Nexthink
• Supervision of junior desktop support engineers and creation of training guides for new joinees.
• Establishment of workstations, assessment for connectivity and its proper functioning.
• Diagnose and resolution of software and hardware issues.
• Installation of connections, computer networks, and cabling for clients.
• Troubleshooting system failures, identifying the bottlenecks and improving network efficiency.
• Configuration and test of software, maintenance of hardware and peripheral devices.
• Evaluation of network performance and identification of improvement methods.
• Scheduling upgrades and maintaining them without interference.
• Offering technical expertise to co-workers and creating a comprehensive instruction manual.
• Maintain stakeholder relationship and handle escalations as a first and single point of contact.
• Own and represent stand up meetings and weekly governance meetings with stakeholders to provide summary of key activities, continuous improvement initiatives at supplier end.
• Prepare weekly, monthly reports using the ITSM tools like Service now and convert analytical findings into outcome driven initiatives.
• Identify opportunities for automation and drive initiatives to reap tangible outcomes for client and supplier organization.
• Monitoring and reporting on key metrics
• Create, update and maintain standard operating procedure and knowledge base documentation for software deployment, imaging and patching in our ITSM tool
• Perform KB assessment on the environment to ensure the Knowledge management maturity is always high.