Escape Room Games Master

Urban Escapade; Sydney; On-site; AUD 30,000 - 47,000; Full time

Job summary

Urban Escapade in Sydney is seeking a Game Master to welcome guests, guide them through immersive escape room experiences, and manage game flow from start to finish.

You'll reset rooms, handle bookings, assist with inquiries, and contribute to a creative team culture while delivering high-quality hospitality.

Qualifications

• Strong customer service and guest liaison skills.
• Clear spoken English with confident public speaking.
• High attention to detail and accuracy in setting.
• Able to multitask in a fast-paced environment.
• Tech-savvy with basic troubleshooting.

Responsibilities

• Deliver welcoming customer service from check-in to farewell.
• Brief players on rules, safety, and story before each game.
• Monitor live games, adapt hints to maintain flow.
• Reset rooms to exact standards with speed and accuracy.
• Maintain props and set pieces; report issues.
• Debrief players and capture team photos for social media.
• Uphold confidentiality of game content.
• Assist with bookings and inquiries (phone/email).
• Support team operations including cleaning, stock checks.
• Occasionally perform light roles to enhance immersion.

Skills

Customer service

Public speaking

Communication

Attention to detail

Multitasking

Tools

AV equipment

Computers

Job description

& weekends essential, with scope to grow)

Reports to: Operations Manager

About Urban Escapade

Urban Escapade is Sydney’s newest premium escape room destination —

Chinatown and 1960s aviation thriller. We are passionate about creating

unforgettable, immersive experiences where guests disconnect from devices

and reconnect with each other.

The Role

As a Game Master, you are the face of Urban Escapade. You will guide

players through their experience, from warm welcome to thrilling finale.

You’ll manage the flow of games, monitor progress, provide timely hints,

and reset rooms with precision. This role blends customer service,

storytelling, and technical know-how.

Key Responsibilities

• Deliver outstanding, welcoming customer service from check-in to farewell.
• Brief players clearly on rules, safety, and the story before each game.
• Monitor live games, adapt hints to ensure flow, and keep players
• Reset rooms to exact standards with speed and accuracy.
• Maintain props, puzzles, and set pieces; report and assist with
• Debrief players post-game and capture team photos for social media.
• Uphold confidentiality of game content to preserve the experience.
• Assist with reception duties: bookings, enquiries (phone/email),
• Support team operations including cleaning, stock checks, and administration.
• Occasionally take on light performance/character roles to enhance immersion.

About You

We are seeking charismatic, reliable, and detail-oriented team members

who thrive in a dynamic environment.

• Strong communication and fluent English; confident public speaking.
• Outgoing, engaging personality with a passion for storytelling and hospitality.
• High attention to detail and ability to reset complex environments accurately.
• Problem-solving mindset, able to think quickly under pressure.
• Organised, punctual, and comfortable multitasking.
• Tech-savvy: confident with computers, AV equipment, and basic troubleshooting.
• Available nights, weekends, and peak times (public holidays).
• Must be 18+ and have valid work rights in Australia.

Highly regarded:

• Experience in theatre, performance, or hospitality.
• Knowledge of puzzles, games, or immersive entertainment.
• Additional languages and first aid.

Why Join Us?

• Be part of building Sydney’s most cinematic escape room venue.
• Fun, creative, and collaborative team culture.
• Flexible hours with opportunities to grow into supervisory roles.