Escape Room Game Master (Part-Time)

LOST REALITY Live Escape Game; Canning; On-site; AUD 22,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Job summary

LOST REALITY Live Escape Game is hiring at our Perth locations for energetic team players who love delivering memorable customer experiences. You’ll host, brief guests, monitor sessions, and reset rooms between games while keeping the venue in top condition.

Open availability for at least 2 full days per week is required, with guaranteed shifts and opportunities for extra hours during peak periods. Pay is up to $26.44 per hour, with employee discounts as a perk.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent interpersonal and verbal communication skills.
• High attention to detail to reset puzzles flawlessly.
• Reliable transport to reach the venue.
• Full Australian working rights and English fluency.

Responsibilities

• Welcome teams, explain rules and set the scene.
• Monitor live sessions and provide timely hints.
• Reset puzzles, props, and tech between sessions.
• Manage walk-ins, phone enquiries, payments, and bookings.
• Maintain venue presentation and perform restocking/cleaning.

Skills

Customer service

Job description

Locations: Cannington, Victoria Park & Belmont

Are you enthusiastic, detail-focused, and love delivering exceptional customer experiences? We are looking for dependable team players to bring our immersive escape room adventures to life across our Perth locations.

What You’ll Do:

• Host & Brief: Welcome teams warmly, set the scene, explain rules and mechanics clearly, and build excitement before their game begins.
• Game Master: Actively monitor live sessions via CCTV, tracking progress and delivering timely, immersive hints to ensure every team has an unforgettable experience.
• Room Resets: Rapidly and precisely reset puzzles, props, and tech between sessions following exact room configurations.
• Front-of-House: Manage walk-ins and phone enquiries, process payments, and schedule sessions in our booking portal.
• Venue Care: Maintain high presentation standards with general upkeep, restocking, and cleaning during downtime.

What We’re Looking For:

• Interpersonal and verbal communication skills.
• High attention to detail—puzzles must be reset flawlessly every time.
• Proactive mindset with the ability to multitask and manage time efficiently.
• Reliable transport to travel to your designated venue.

Work Rights & Availability:

• Work Rights: Full Australian working rights and English fluency required.
• Availability: Must have open availability for at least 2 full days per week (candidates with more availability and weekend availability are favoured).
• Hours: Guaranteed minimum of 3 hours per week (1 shift), with frequent opportunities for additional shifts during peak periods.

Pay: Up to $26.44 per hour

Benefits:

• Employee discount

Application Question(s):

• What is your main form of transport? (If public, are you willing to take online services when needed?)
• What is your weekly availability (include specific days & times)?
• Do you have a preference for which store you'd like to be in? (Cannington, Vic Park, Belmont)

Experience:

• Customer service: 1 year (Required)

Work Location: In person