ER Services Assistant | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; Wakefield; Hybrid; AUD 53,000 - 68,000; Full time

Benefits offered by this job

Flexible working including part-time/0

27 days annual leave

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance and counselling

Research participation and career 发展

Well supported staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is seeking an ER Services Assistant to join the People Strategy team. The role focuses on managing HR administrative processes across Employee Relations, with hybrid working and travel to Trust sites across Yorkshire as required.

The successful candidate will be proactive, a team player, and able to work to tight deadlines. Experience in HR admin, notetaking, diary management and HR systems is essential, with NHS knowledge desirable.

Qualifications

• Experience in an administrative function providing notetaking support and diary management.
• Experience using HR systems and resolving queries in a timely manner.
• Desirable knowledge of Agenda for Change Terms and Conditions and NHS environment.

Responsibilities

• Provide advice and guidance to staff and managers on HR queries and direct to policy documents.
• Offer administrative support to the People Strategy Team and wider People Team, ensuring timely completion of tasks.
• Manage own workload, monitor deadlines and escalate as needed.
• Coordinate ER panels and administer People Strategy Team meetings; maintain ER systems and intranet content.

Skills

HR administration

Notetaking

Diary management

HR systems

Customer care

Tools

Microsoft Office

HRIS systems

Job description

The Human Resources department within Yorkshire Ambulance Service NHS Trust have an exciting opportunity for enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the People Strategy team you will play a key role in managing HR administrative processes across all Employee Relations functions, working in a timely manner to tight deadlines.

This role is hybrid working, however there would be an expectation you would be able to work from Trust Headquarters, Wakefield at least once a week (however this could be more based on business needs) with the requirement to travel to Trust wide sites across Yorkshire .

The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation.

Having experience working within an administrative function providing notetaking support and diary management is essential, alongside having experience of using HR systems and resolving queries in a timely manner.

Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust. Experience of working within the NHS and having knowledge of Agenda for Change Terms and Conditions is desirable.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working inkl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service. (Pro-rata for Part Time staff)
• Contributory Pension.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

As part of a busy and effective team, the post holder will provide advice and guidance to staffand managers on straightforward HR queries, directing them to the appropriate policydocuments and escalating more complex or sensitive matters when needed. The post holderwill predominantly provide administrative support to the People Strategy Team and asrequired, across the wider People Team, including Diversity and Inclusion, People Services,Leadership and Organisational Development, and YAS Academy. They will manage and monitor their own workload, ensuring urgent tasks are completed within requiredtimescales and escalated appropriately.

Working closely with HR colleagues and managers across the organisation, the post holder supports the effective delivery of administrative processes, ensuring that records, systems, and documentation are accurate, up to date, and maintained in line with organisational standards. The role also ensures that deadlines and priorities are consistently met, with a strong focus on managing timelines and coordinating activities to support the timely progression of People Strategy processes.

The team acts as the first point of contact for the People Strategy Team, managing internal and external enquiries and signposting as appropriate. They are responsible for coordinating ER panels, supporting and administering key meetings (including People Strategy Team meetings), and maintaining accurate information relating to team processes and ER systems, including content on the intranet.