PTS Communications Scheduler | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; Wakefield; On-site; AUD 47,000 - 61,000; Full time

Benefits offered by this job

Flexible working including part-time

27 days annual leave

Contributory Pension

Car lease and salary sacrifice

Employee assistance and counselling

Career progression and development

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is looking for a PTS Communications Scheduler to join the PTS Logistics team. You will schedule non-emergency patient transport requests and coordinate with ambulance resources on the day of travel using a computerised scheduling system.

The role emphasizes customer-focused service, strong communication, and the ability to work independently or as part of a team. The Trust offers flexible working options, generous leave, a contributory pension, salary

Qualifications

• Experience in a patient/customer focused environment is essential.
• Strong communication skills, both verbal and written.
• Ability to work independently or as part of a team.

Responsibilities

• Schedule patient transport requests to ambulance resources on the day of travel using a computerised scheduling system.
• Communicate effectively with colleagues and stakeholders to ensure timely patient transport.
• Meet agreed objectives and support KPI delivery.

Skills

Patient-focused service

Interpersonal skills

Verbal communication

Written communication

Telephone skills

Education

No formal qualifications stated

Tools

Scheduling software

Job description

PTS Communications Scheduler | Yorkshire Ambulance Service NHS Trust

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire and North Lincolnshire?

Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for an individual who is highly motivated, enthusiastic and committed to work as a Patient Transport Service (PTS) Non-Emergency Ambulance Controller within PTS Logistics.

If you have previously applied and were unsuccessful at the assessment or interview stage, we kindly ask that you wait three months before reapplying. The interview shortlisting will be based on the same criteria as the last recruitment cycle; therefore, we recommend giving yourself at least three more months to allow time to build on your skills and experience, supporting your chances of success in future recruitment cycles.

Once the advert has closed, applications will be shortlisted against the essential criteria for the role. If you are successfully shortlisted, you will be asked to complete three online timed assessments on spelling, accuracy of information and listening skills. Candidates who successfully pass all assessments to the required standard, will then be invited to a formal interview.

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant).
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

You will have:

• Experience of working in a patient/customer focused environment (Essential).
• Understanding of performance standards and customer care.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent telephony skills.

For full role responsibilities please see the attached job description.

This advert closes on Wednesday 14 Oct 2026