Receptionist - Front of House Operations - Level 3 Apprentice

Yorkshire Ambulance Service NHS Trust; Wakefield; Presencial; AUD 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave

Contributory Pension

Car lease and salary sacrifice schemes

Employee assistance & counselling

Descripción de la vacante

Yorkshire Ambulance Service NHS Trust is seeking a Level 3 Apprentice for Front of House Operations at HQ. The role involves welcoming staff and visitors, directing contacts, and handling reception duties with a focus on security and accuracy.

The 18‑month apprenticeship includes a Level 3 NVQ in Business Administration and support across admin tasks, with potential for flexible/hybrid working where appropriate.

Formación

• Must be aged 16+ and eligible for Level 3 Apprenticeship.
• Well-presented and enthusiastic with good communication skills.
• GCSE C/5 or equivalent required or achievable via NVQ training.

Responsabilidades

• Front of house: meet and greet staff and visitors.
• Direct visitors to site contacts and issue access passes.
• Manage reception mailbox and inquiries.
• Process room booking requests and handle incoming/outgoing post.

Conocimientos

Front of house

Welcoming visitors

Phone and email handling

Excellent presentation

Educación

Level 3 NVQ in Business Administration

GCSE Grade C/5 or higher

Herramientas

Room booking system

Franking and post handling

Descripción del empleo

Receptionist - Front of House Operations - Level 3 Apprentice

Company:

Company: Yorkshire Ambulance Service NHS Trust

Salary: £17,690 Per annum (annex 21, 70% of band 2)

A Vacancy at Yorkshire Ambulance Service NHS Trust.

An exciting new vacancy has arisen at the Yorkshire Ambulance Service headquarters for a Level 3 Apprenticeship within the reception team. The vacancy is open to applicants 16 and over, and therefore suitable for recent school leavers upwards. This 18-month apprenticeship will include undertaking a Level 3 NVQ in Business Administration. Applicants who do not meet the required GCSE grade C/5 or higher can undertake equivalent qualifications as part of their NVQ training.

We are seeking a well-presented, enthusiastic individual who will be able to reflect well on the reception team as a whole, and eager to make the most of the opportunity this vacancy provides. The successful applicant should not have previously undertaken a level 3 qualification (or higher) in the same area and will be in a position to meet other staff who started their YAS careers within a similar apprenticeship role.

• Front of house duties: meeting and greeting staff and visitors.
• Connecting visitors with their site contacts.
• Welcoming contractors, directing them to work locations, and issuing access passes when necessary.
• Ensuring compliance with security processes, correct booking-in of all visitors etc.
• Providing ad-hoc administrative services to other departments.
• Processing meeting room booking requests, managing all incoming and outgoing post, including franking outgoing post and arranging occasional courier collections.
• Managing incoming deliveries, ensuring all goods reach the correct person or locations as soon as possible.
• Working toward the NVQ Business Administration qualification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

The reception role at YAS HQ is very varied. The main focus of the role is the front-of-house reception service, greeting staff and visitors, making sure they are signed-in correctly, and connecting them with their site contacts quickly and efficiently.

The reception team also handle enquiries via a shared reception mailbox.

As the role is based at Trust HQ, the successful applicant will find themselves, at times, engaging with senior staff and, very occasionally, some high-status visitors, therefore there is a need for a good standard of communication across a range of platforms.

A high standard of personal presentation is also important.

The reception team are responsible for sorting incoming post, where necessary, making people aware there are items to collect. The reception team are also responsible for ensuring that incoming deliveries are collected promptly so as to prevent clutter and maintain a safe, pleasant environment in the reception area.

With three sites on the same industrial estate, the reception team also need to ensure goods are being delivered to the correct address and provide directions when necessary to ensure this.

Additional, basic administrative support for the Executive office will be required at times.

The reception team manage the franking, recording, and sending of all outgoing post from HQ. Additionally, they may also be required to arrange courier collections for some larger items.

Reception also maintains, and continually update, a parking permit database for staff at HQ, as well as producing and issuing permits, and these are key to enabling any parking issues on site to be dealt with quickly.The reception team also offer practical assistance with any parking issues on site, by way of reference to this database.

Reception also has an administrative role in managing the room booking system for HQ, and process room booking requests for the staff on-site.

With access to a range of office equipment, such as laminators, binding machines etc. the reception team are often called-upon to assist with a variety of administrative tasks for other departments. As the natural first port-of-call for staff to report issues with onsite facilities, Reception also ensures all such faults and issues are reported to the Estates department for maintenance and repair.

No two days will be the same, and the successful candidate will need to be adaptable, both to managing conflicting demands in pressured situations, and making resourceful use of any time available when things are quieter.

This advert closes on Sunday 18 Oct 2026