EOI: Student Services talent pool

Unisc; Sunshine Coast Regional; Remote; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Athena SWAN Award

EAP

Discounted private health

Job summary

UniSC is seeking casual staff for the Student Services team to help deliver key student support across campuses. Expressions of interest are welcome as opportunities arise to support student success and wellbeing.

Casual staff handle enquiries via phone, email, and in person, using CRM tools and Microsoft Office. You will learn university systems while contributing to accessibility and equity outcomes.

Qualifications

• Proven experience in a customer-focused role, ideally in higher education.
• Excellent communication skills with the ability to engage stakeholders at various levels.
• Familiarity with Microsoft Office and ability to learn other administrative software.
• Strong problem-solving and organisational skills, including meeting deadlines.

Responsibilities

• Efficiently manage student enquiries via phone, email, and in person.
• Support student engagement by sharing resources and referring to services.
• Accurately maintain student records using CRM tools, ensuring data integrity.
• Assist with orientation coordination and related student services tasks.

Skills

Customer-focused

Excellent communication

Adaptability

Organisational skills

Stakeholder engagement

Tools

Microsoft Office

CRM systems

Job description

Casual staff – Student Services

Discover opportunities for casual employment in the Student Services team at UniSC! Interested in exploring suitable roles aligned with your expertise? Express your interest to join our community when suitable opportunities arise.

Student Services strives to provide a positive, transformational experience for all UniSC students and delivers key initiatives and services that enable students to succeed with their studies, become lifelong learners and skilled, future-ready, socially responsible, entrepreneurial, and in-demand contributors to their communities.

Our teams are passionate and dedicated to enhancing the student experience to maximise student success and promote accessibility and equity outcomes.

The division is made up of three areas:

Student Business Services

Provides administrative support to core university functions including admissions, credit assessments, timetabling, enrolments, student finance, scholarships, progressions, graduations, and student systems.

Primary Objectives

• Develop and oversee student systems and processes to deliver a core student administrative services which improve the student and staff experience including
• admission, credit transfer and pathway programs, including UniSC’s Higher Education Participation and Partnerships funded projects.
• centrally scheduled examinations and the academic progression and graduation of students
• setting, collection and monitoring of student fees and scholarships
• Collaborate with academic and professional staff to ensure a positive student experience and ensuring compliance with internal and external requirements.

Desirable Qualifications and skills

• Proven experience in a customer-focused role, ideally in higher education.
• Excellent communication skills, with the ability to engage with stakeholders at a range of levels.
• Familiarity with Microsoft Office suite and ability to learn and use other administrative software and databases that support administrative processes and/or the ability to learn and adapt to new systems and processes.
• Strong problem-solving skills to manage priorities effectively.
• Attention to detail and effective organisation skills including ability to meet deadlines within set timeframes and efficiently handling multiple tasks.

Student Experience

Provides university-wide, multi-channel student enquiry management, delivers student engagement campaigns, and administers current student communications and orientation coordination for the university. Our business improvement team manages student systems and works to enhance processes and student development through data evaluation and analysis.

Primary Objectives

• Efficiently manage student enquiries via phone, email, and in person, providing timely and accurate information.
• Support student engagement by sharing relevant resources and referring students to appropriate services.
• Accurately maintain student records using CRM tools, ensuring data integrity and confidentiality.

Desirable Qualifications and skills

• Proven experience in a customer-focused role, ideally in higher education.
• Excellent communication skills, with the ability to engage and support a diverse student population.
• High proficiency with CRM systems and digital tools for record management.
• Ability to handle sensitive situations with empathy and maintain confidentiality.
• Reliable, with the ability to work both independently and in a team.
• Quick to learn and adapt to new systems and processes.
• Strong problem-solving skills to manage priorities effectively.

Student Engagement, Success and Wellbeing

Provides services that promote student learning, development and success including employability and careers advice, students as partners activities, academic skills development, student success advising, and wellbeing services, including counselling, safer communities and learning access and disability advising.

Primary Objectives:

• Provide proactive and personalised advising, including academic skills, career advice and student success support to students.
• Provide a suite of Student Wellbeing services including counselling and psychological services, AccessAbility Services, and Safer Communities.
• Develop and implement programs and activities that assist student connections, partnerships and a sense of belonging.
• Assist students in understanding and accessing university policies, procedures, and resources.
• Collaborate with faculty, staff, and external partners to enhance the overall student experience.

Desirable Qualifications or Skills:

• Qualifications appropriate for the nature of the service provided
• Experience in student engagement and support
• Ability to handle sensitive situations with empathy and maintain confidentiality.
• Well-developed communication and interpersonal skills, with the ability to build rapport and trust with students.
• Excellent organisational and time management abilities, with the capacity to manage multiple tasks and priorities.
• Proficiency in using information systems and other relevant tools.
• A proactive and empathetic approach with a solution-focused mindset.

Join us in our mission to empower students to achieve their full potential and thrive during their time at UniSC. If you're passionate about supporting student success and making a difference, we encourage you to register your expression of interest.

Working towards a better tomorrow

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. According to the 2023-24 Good Universities Guide we are Australia's highest rated public university for postgraduate teaching quality, skills development and student support and Australia's number one public university for overall postgraduate student experience. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. In 2023 we recorded the biggest improvement in Australia for research quality, moving up more than 331 places in the world rank.

At UniSC you will have the opportunity to shape the educational landscape and inspire the minds of future generations. We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your teaching and research endeavours.

We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE)initiative.
• EAP & discounted private health.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [e-mail] or call [phone].

Contact People and Culture for further information

[e-mail]

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at https://www.linkedin.com/school/university-of-the-sunshine-coast/life

Please note:Tomaintain currency of this register, applicants will be notified via email when the pool will be re‑advertised, with a link to re‑apply if you wish to be considered for future opportunities.

Advertised: 04 Apr 2024 E. Australia Standard TimeApplications close: