Entry Point & Operations Leader

Launchhousing; Melbourne; Remote; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Superannuation

5 Days Wellbeing Leave

NFP Salary Packaging

Paid Cultural and Ceremonial Leave

Job summary

Launch Housing in Melbourne is seeking a Coordinator - Entry Point & Operations to lead and oversee the Initial Assessment and Planning services for people experiencing homelessness. The role requires strong leadership, staff supervision, and collaboration with internal teams and external partners to ensure high-quality service delivery.

You will guide staff, manage daily operations, and drive continuous improvement while ensuring compliance with funding and organisational frameworks.

Qualifications

• Leadership experience with staff
• Experience delivering client-centred services in homelessness or related field
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and budgets within a service
• Commitment to Aboriginal and Torres Strait Islander employment goals (desirable)

Responsibilities

• Provide guidance, supervision and support to staff in a high-performing team
• Lead delivery of Initial Assessment and Planning services for families
• Oversee daily operations, adapt to changing client needs and service demands
• Ensure alignment with policies, funding and frameworks
• Coordinate staffing, recruitment and inter-site collaboration to improve outcomes
• Manage program budgets and reporting requirements
• Drive continuous improvement and respond to incidents and on-call rosters

Skills

Leadership

Staff supervision

Client facing

Communication

Organisational skills

Education

Relevant degree (social work or allied field)

Job description

Launch Housing in Melbourne is seeking a Coordinator - Entry Point & Operations to lead and oversee the Initial Assessment and Planning services for people experiencing homelessness. The role requires strong leadership, staff supervision, and collaboration with internal teams and external partners to ensure high-quality service delivery.

You will guide staff, manage daily operations, and drive continuous improvement while ensuring compliance with funding and organisational frameworks.