Coordinator - Entry Points & Operations

Launchhousing; Melbourne; Remote; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Superannuation

5 Days Wellbeing Leave

NFP Salary Packaging

Paid Cultural and Ceremonial Leave

Job summary

Launch Housing in Melbourne is seeking a Coordinator - Entry Point & Operations to lead and oversee the Initial Assessment and Planning services for people experiencing homelessness. The role requires strong leadership, staff supervision, and collaboration with internal teams and external partners to ensure high-quality service delivery.

You will guide staff, manage daily operations, and drive continuous improvement while ensuring compliance with funding and organisational frameworks.

Qualifications

• Leadership experience with staff
• Experience delivering client-centred services in homelessness or related field
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and budgets within a service
• Commitment to Aboriginal and Torres Strait Islander employment goals (desirable)

Responsibilities

• Provide guidance, supervision and support to staff in a high-performing team
• Lead delivery of Initial Assessment and Planning services for families
• Oversee daily operations, adapt to changing client needs and service demands
• Ensure alignment with policies, funding and frameworks
• Coordinate staffing, recruitment and inter-site collaboration to improve outcomes
• Manage program budgets and reporting requirements
• Drive continuous improvement and respond to incidents and on-call rosters

Skills

Leadership

Staff supervision

Client facing

Communication

Organisational skills

Education

Relevant degree (social work or allied field)

Job description

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave, and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

This is a permanent full-time role, initially based at Southbank. The role will primarily support our St Kilda Entry Point service and will transition to a new location once suitable premises have been secured.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.

About the opportunity

The Coordinator - Entry Point & Operations is a leadership role within Launch Housing’s Homelessness Outcomes Portfolio. Reporting to the Service Manager - Initial Support, this role contributes to Launch Housing’s aim of ending homelessness. The Coordinator - Entry Point & Operations is a leadership position based at Launch Housing’s Inner South Entry Point, which provides high-quality Initial Assessment and Planning (IAP) services to people experiencing or at risk of homelessness. The role involves close collaboration with other Launch Housing client service programs, external agencies, and housing providers.

The experience of entering the homelessness system manifests differently for every person. It is the role of the Initial Support Services to respond with empathy, skill, and understanding - respecting the dignity of each person and ensuring they feel supported during a traumatic and highly stressful time. The Coordinator - Entry Point & Operations is responsible for supporting the delivery and daily operations of the Initial Assessment and Planning services. The Coordinator will embed a culture of continuous improvement within their team - one that is adaptable, responsive to changing client needs and service systems, and committed to best practice.

The team reporting to the Coordinator - Entry Point & Operations is currently operating remotely. We are working to establish a new site and the role may include site-related responsibilities in the future. This includes maintaining a physical Entry Point site and ensuring the delivery of the department-funded service offer. With the support of the Team Leader the position is accountable for resourcing across all Launch Housing Entry Point sites and the IAP response to families. The Coordinator will work with other Entry Point Coordinators to ensure appropriate recruitment of casual staff and will collaborate with the Accommodation Options for Families (AOF) team to coordinate service responses and outcomes for families.

What you will be doing

• Provide strong, values-based leadership, supervision and support to staff, fostering a positive, high-performing and safe team environment.
• Lead the delivery of consistent, high-quality Initial Assessment and Planning (IAP) services, including tailored support for families experiencing homelessness.
• Oversee daily service operations, adapting to changing client needs, staffing pressures and service demands while maintaining safe and effective service delivery.
• Support staff development through effective onboarding, regular supervision, performance management and ongoing coaching.
• Ensure service delivery aligns with Launch Housing's Practice Framework, policies, procedures, legislative requirements and funding obligations.
• Build and maintain strong relationships with internal teams, external service providers and sector partners to improve client outcomes.
• Oversee program budgets, expenditure, operational procedures and reporting requirements to support effective program management.
• Drive continuous improvement and innovation by identifying emerging client needs, strengthening service practices and incorporating feedback from staff, clients and stakeholders.
• Respond to critical incidents, prioritising the physical and psychological safety of clients and staff, and participate in the on-call roster.

What we’re looking for (key selection criteria)

• Have a relevant tertiary qualification (desirable).
• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems.
• Experience supporting staff who work with people with complex needs whilst striving for consistency in performance and behaviour.
• Demonstrated experience in the provision of high-quality initial assessment, planning and prioritization programs.
• Demonstrated leadership skills and previous experience managing staff.
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$58.37 - $60.95 an hour

• Superannuation
• 5 Days Wellbeing Leave in addition to Annual Leave
• NFP Salary Packaging (Tax Savings!)
• Paid Cultural and Ceremonial Leave for Aboriginal and Torres Strait Islander employees.

Applications will close on 2 November 2026 but will be considered on a rolling basis. For any questions about the role - please contact [e-mail].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [e-mail].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.