Entry-Level After-Sales Customer Service Champion

Kitchen Group Pty Ltd; Willoughby; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

A job with variety within a friendly 팀

Market leader

Experience and coaching from leaders

Employee benefits

Staff Social Events

Charity Participation

Job summary

Kitchen Group Pty Ltd in Chatswood, NSW, is seeking a Customer Service Officer for our fast-paced after-sales team. This entry-level, full-time role focuses on resolving complaints and turning experiences into positive outcomes.

You will review cases, manage communications, and collaborate with internal departments while developing problem-solving and empathy skills in a supportive environment with employee benefits.

Qualifications

• Experience resolving customer enquiries and complaints in a call centre or service centre.
• Ability to deliver exceptional customer experience.
• Resilience in a fast-paced environment.

Responsibilities

• Review cases from customers and external sources.
• Manage customer complaints efficiently and effectively.
• Handle inbound and outbound communications with internal and external customers.
• Collaborate with internal departments to identify improvements and corrective actions.
• Contribute to team priorities and manage individual caseload.

Skills

Customer service

Complaint handling

Call center experience

Communication skills

Empathy

Problem solving

Job description

Kitchen Group Pty Ltd in Chatswood, NSW, is seeking a Customer Service Officer for our fast-paced after-sales team. This entry-level, full-time role focuses on resolving complaints and turning experiences into positive outcomes.

You will review cases, manage communications, and collaborate with internal departments while developing problem-solving and empathy skills in a supportive environment with employee benefits.