Enterprise Systems Support Analyst — Digital Impact

CQUniversity; Gladstone Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

17% superannuation

6 weeks annual leave

Employee Assistance Program

Fitness Passport

Job summary

A leading educational institution in Queensland is seeking a proactive Business Systems Support Analyst to enhance their digital services. The role involves supporting enterprise applications, analysing user requirements, and collaborating with technical teams to improve system functionality. Candidates should possess a relevant IT degree and strong software support experience. Generous benefits include 6 weeks of annual leave and 17% superannuation.

Qualifications

• Demonstrated ability to assess and interpret user needs and translate them into system requirements.
• Strong understanding of software design principles, program code, and relational databases.
• At least one year of experience in supporting information systems.

Responsibilities

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications.
• Collaborate with development and solutions teams to implement system improvements.

Skills

User experience analysis

Software support

System troubleshooting

Collaboration with technical teams

Education

Relevant IT degree

Tools

TechnologyOne applications

Jira

Confluence

ITIL frameworks

Job description

A leading educational institution in Queensland is seeking a proactive Business Systems Support Analyst to enhance their digital services. The role involves supporting enterprise applications, analysing user requirements, and collaborating with technical teams to improve system functionality. Candidates should possess a relevant IT degree and strong software support experience. Generous benefits include 6 weeks of annual leave and 17% superannuation.