Business Systems Support Analyst | Enterprise Systems

CQUniversity; Gladstone Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

17% superannuation

6 weeks annual leave

Employee Assistance Program

Fitness Passport

26 weeks parental leave

Employee Assistance Program

Fitness Passport

Job summary

A leading educational institution in Queensland is seeking a proactive Business Systems Support Analyst to enhance their digital services. The role involves supporting enterprise applications, analysing user requirements, and collaborating with technical teams to improve system functionality. Candidates should possess a relevant IT degree and strong software support experience. Generous benefits include 6 weeks of annual leave and 17% superannuation.

Qualifications

• Demonstrated ability to assess and interpret user needs and translate them into system requirements.
• Strong understanding of software design principles, program code, and relational databases.
• At least one year of experience in supporting information systems.
• Experience with TechnologyOne applications.
• Familiarity with Enterprise Architecture and Agile methodologies.
• Exposure to Jira, Confluence, and ITIL frameworks.

Responsibilities

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications.
• Collaborate with development and solutions teams to implement system improvements.
• Assist with system upgrades, testing, and maintenance activities.
• Contribute to documentation, training, and user engagement to enhance digital adoption.

Skills

User experience analysis

Software support

System troubleshooting

Collaboration with technical teams

Education

Relevant IT degree

Tools

TechnologyOne applications

Jira

Confluence

ITIL frameworks

Job description

Business Systems Support Analyst | Enterprise Systems

We are seeking a proactive, analytical professional with a strong understanding of business systems, software support, and user experience to join our Digital Services Directorate.

The successful candidate will play a key role in maintaining and enhancing our digital environment, working closely with technical teams, business stakeholders, and vendors to resolve issues, improve system functionality, and ensure our platforms meet the evolving needs of staff and students.

Key Responsibilities:

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications, including triage, troubleshooting, and resolution.
• Collaborate with development and solutions teams to assess and implement system improvements.
• Assist with system upgrades, testing, and maintenance activities.
• Contribute to documentation, training, and user engagement to enhance digital adoption.

Requirements:

• Demonstrated ability to assess and interpret user needs and translate them into system requirements.
• Strong understanding of software design principles, program code, and relational databases.
• Completed a relevant IT degree with at least one year of experience in supporting information systems, or an equivalent combination of education and experience.
• Experience with TechnologyOne applications.
• Familiarity with Enterprise Architecture and Agile methodologies.
• Exposure to Jira, Confluence, and ITIL frameworks.

What We Offer:

• 17% superannuation.
• 6 weeks annual leave.
• 10 days personal/sick leave, plus 5 days carer’s leave.
• 7.25 hours engaged service leave.
• Fantastic professional and career development opportunities.
• Up to 26 weeks (six months) paid parental leave.
• Access to an Employee Assistance Program and Fitness Passport.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

How to Apply: Please submit your application, including your CV or Resume and a 1-2 page Cover Letter highlighting your relevant skills, experience, and suitability for the position.